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andrepeixinho
andrepeixinho
New Participant
August 19, 2025
Question

Re: Creative Cloud fails to update (Error code 191)

  • August 19, 2025
  • 2 replies
  • 515 views

Same here for me. Tried everything, including having remote support that wans't able to fix it. Tried the fix described here and it does not work. It makes the app almost update but fails at 83%. 

 

Verified app version after installing and it is on the latest version, as said here too, it seems the app is bugged thinking it needs to update but it doesn't. Because os this, my AI tools on photoshop don't work, saying that the activation failed. 

 

Been like this for some time now. An expensive plan and apps, to not even be able to work? Jeez.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 19, 2025

    Thanks for the update, Andre. I branched out your responses from the other discussion, as they are causing confusion. If you contacted us today, you can use the steps at https://adobe.ly/4oKPlZx to update the case.  ^JW

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 19, 2025

    Abraham, I'm sorry the workaround posted in this discussion did not help you. I do see we tried to reach you back in June, but your support case was closed due to our inability to do so.

     

    Please review and bookmark https://adobe.ly/3HtzNZz for information on how to review and update your recent support cases. I would encourage you to reach out to us directly so that the errors you continue to face in August can be resolved. ^JW

    andrepeixinho
    andrepeixinhoAuthor
    New Participant
    August 19, 2025

    I contacted support today, and the agent was unable to resolve the issue. Also, I'm not Abraham, but I get the mix up. 

     

    Since the app isn't updated since June, how can not this error have been identified already?

    andrepeixinho
    andrepeixinhoAuthor
    New Participant
    August 20, 2025

    @andrepeixinho in addition to the suggestions referenced by Kglad, and available in the original discussion at https://community.adobe.com/t5/download-install-discussions/creative-cloud-fails-to-update-error-code-191/m-p/15426736/page/4#M591777. Can you please verify that the User account you are logged into is part of the Administrator group?

     

    There have been occurrences where selecting the C: drive was still unsuccessful, because the User account conducting the installation did not have the necessary access rights. Once the User accounts were added to the Administrator Group and had selected the C: drive under Advanced Storage Settings, they were then able to apply the Creative Cloud Desktop app update successfully.

    Please see https://support.microsoft.com/en-us/topic/how-to-determine-your-user-account-type-in-windows-18193b22-d93c-a5ec-e7dd-c73f915f52a7 for information from Microsoft on how to determine the User account type. The article does not appear to have been updated yet for Windows 11, @andrepeixinho  but you can find additional information on how to use the Local Users and Groups Tool on Windows 11 see https://learn.microsoft.com/en-us/answers/questions/2183251/how-can-i-add-or-activate-the-administrator-accoun.


    Already checked that, It's the only account on the computer and nothing changed. Support checked that too, and it was ok. The CC app itself started not updating by it's own. 

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