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Re: Creative Cloud installation failed (error: 702)

Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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This worked great for me too! I have had to do it 4 times now though. It seems to happen every couple weeks. Has this happened to anyone else?

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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I've realized it happens every time my mac restarts. Anyone else experiencing this? It's very frustrating.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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does the solution work every time?  if so, your computer is restoring those file permissions/security profile.

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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Thank you for your response! It does end up working, but it takes awhile of dealing with applications crashing/spinning wheel etc. Do you know if there is a way for me to make the file permissions change permanent? 

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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if you're using a personal computer (as opposed to a work computer), you should be able require a password to change file permissions and then set your own password.

 

but this issue seems to be limited to work computers.  is yours a work computer?

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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It's a personal computer that I use for freelance design work. Whatever is going seems to be escalating because the computer keeps shutting down on it's own. I try to do the terminal thing right away, but all of my apps are running slowly or not opening. Adobe apps just crash.  Thank you!!

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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oh, you have more going on that this adobe error.

 

what's your os version?

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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I thought I had made some progress trashing cache files and was able to get a job out to a client and then an hour later had the Adobe Creative Cloud is needed error popped up again. I did the terminal code again. I am on OS 11.4. This started in March of 2022. It looks like it's going to update to 12.6 tonight. Thank you!

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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@msage1026 you're seeing an adobe cc is need error that's numbered 702?

 

can you embed a screenshot of the error message?

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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Screen Shot 2022-10-01 at 8.09.27 AM.png

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New Here ,
Oct 04, 2022 Oct 04, 2022

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I have the same message and it began after the  update Mojave to Catalina and every 3 days same

 

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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@herveR 

 

for error 702,  if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory.

 

to resolve, use the following command after logging into TERMINAL.

 

sudo chmod 1777 /tmp/ 

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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I'm trying to remember, but I think I used to get the 702 error when I tried downloading Creative Cloud before I had the terminal code trick. Originally I couldn't download the CC at all after this initial popup error.

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Community Beginner ,
Oct 04, 2022 Oct 04, 2022

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Right now everything is sort of functioning, but getting the spinning wheel with seemingly every small move. Thank you for any help!!

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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it's not unusual to solve one problem and then encounter a different one.  when that happens we don't want to get stuck dealing with the first problem that's no longer present.  ie, a problem is still present but it's a different one as evidenced by a different error message or different behavior that you can see.

 

with the message you showed (adobe cc is needed to resolve this problem), go here https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

 

if you're no longer seeing that error message, but are seeing a spinning wheel in the cc desktop app or the cc app won't open and there is no error messge go here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

if you're seeing a different error message, embed a screenshot of it just like you did a 2 posts before your last post.

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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Hi, 

I have done the first 2 suggestions. I am currently able to use my Adobe applications, but each move I make starts the spinning wheel for 5-10 seconds. I am very frustrated because it's really slowing me down.

Do you if a total factory reset could help? Is that a thing?


Thank you,

Maggie

 

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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LATEST

@msage1026, you see a spinning wheel when doing anything in all the cc applications?

 

if so, and your computer is not under-powered to run the cc applications:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os


restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Oct 04, 2022 Oct 04, 2022

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Same Issue, Every 2 to 3 days I have a problem with creative cloud, (Mac Mini 2014, 8 GB Ram, 1 TB including 500 GB free) and this since the transition from Mojave to Catalina, but the problems have increased in frequency from Catalina in Bigsur and more, I don't know who to blame Apple or Adobe at $79 per month where I spend 45 min of re-installation or 45 min, if Adobe cloud does not block, it's a problem of re-installation because there is a error the program and visiblemnet is corrupted and we reinstall and it works for 3 days or it is Monterey which blocks during the installation and the computer restarts, it is extremely frustrating and I am sure that it is Apple or Adobe, they have the information what do they do nothing ..... I remind Adobe I am given for my part $79 per month.

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