re-installing CS4 web premium

[pwelles]

Hello all,

I have a new macbook pro and used the migration asisstant to transfer files and software from the old to the new computer. Unfortunately, the Adobe CS4 wouldn't load. When I clicked on the icon to enter the code, it crashed over and over. So I thought I would re-install the software. I downloaded it from the Adobe downloads page and ran the installer but it doesn't install the software.  The CS4 option is grayed out. I tried uninstalling and then ran the installer again but the same thing occurred. Help?

Thanks

[John Waller · Accepted solution]

Run the Adobe Cleaner Tool

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Then re-install CS4. You'll need your CS4 serial number.

https://helpx.adobe.com/download-install.html

Migration never works for Adobe software. It must be installed.

[pwelles]

Thanks. I figured it out. It was the deactivation that I was missing. Sometimes you just have to step away for a moment.

Sent from my iPhone