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tillo58155855
tillo58155855
New Participant
January 30, 2018
Answered

Redeemed code but no access to apps

  • January 30, 2018
  • 1 reply
  • 2790 views

Hi,

I previously had a Creative Cloud subscription and as it expired a few days ago just bought a code through my University web shop, successfully redeemed it on creative.adobe.com/redeem but I still have no access to the full apps. It seems like something did not work.

- Re-entering the code does not work it says it's already been redeemed

- Singing in and out of the adobe cloud app as well as restarting the computer did not work

- When I click on Manage my plans nothing happens

- Customer support chat is always "currently closed" regardless of browser, adblock and VPN/IP used (or not)

Can anyone help? I paid for the subscription and would really like to use the programs again now..

This topic has been closed for replies.
Correct answer kglad

once you verify your account (and your adobe id), sign out and then back in (using that adobe id) to your cc desktop app.

if you don't have a cc desktop app, get it here -  https://creative.adobe.com/products/creative-cloud

1 reply

kglad
kglad
Adobe Expert
January 30, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

tillo58155855
tillo58155855Author
New Participant
January 31, 2018

Thanks for your help.

Singed in at the link provided. It says "Creative Cloud Student & Teacher Edition (one year, paied)‎ Payment method: Visa ending in XXX Manage plan Edit payment details". So I guess it shows?

1. I signed in and out it's the correct account.

2. As I said I cannot open the manage account tap. I click on it and nothing happens (I'm still in the Adobe page with the banner but no content shows for the management of the account window. This was not the case just before I redeemed the code I could see my expired subscription). Checked for app updates, there weren't any.

3. Tried to remove Adobe-related entries in the hosts file. But I can neither open the Limited Access Repair tool nor the other linked page to do it manually (= This site can’t be reached chl-author-preview.corp.adobe.com’s server IP address could not be found.)

4. I tried with Chrome and with Safari during and post business hours without popup and ad blocker chat is always currently closed.. Also tried to call like 20 times but its always busy regardless the hour of the day.

Really difficult to slove.

kglad
kgladCorrect answer
Adobe Expert
January 31, 2018

once you verify your account (and your adobe id), sign out and then back in (using that adobe id) to your cc desktop app.

if you don't have a cc desktop app, get it here -  https://creative.adobe.com/products/creative-cloud

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