Hi everyone, I have bought a large number of redemption codes from Adobe-authorized resellers in the USA.The reseller is listed on Adobe's website: https://www.adobe.com/partners/partnerfinders.html When I try to redeem the codes, Adobe's website shows all of them they are successfully redeemed.Then, when I check back into my account, the plan expiration date is NOT correct, because some of the subscription years are missing.I tried to contact Adobe support three days ago, and they say a dedicated team is working on it, and checked back today, and they say they are still working. This makes me super anxious since I bought the redemption codes for hundred of dollars...Does anyone have a similar issue? Or it's just me...

F

Future Liang

New Participant

Question

Redemption Code for Subscription

Forum|Forum|2 years ago
March 5, 2023
3 replies
2286 views

Hi everyone,

I have bought a large number of redemption codes from Adobe-authorized resellers in the USA.

The reseller is listed on Adobe's website: https://www.adobe.com/partners/partnerfinders.html

When I try to redeem the codes, Adobe's website shows all of them they are successfully redeemed.
Then, when I check back into my account, the plan expiration date is NOT correct, because some of the subscription years are missing.
I tried to contact Adobe support three days ago, and they say a dedicated team is working on it, and checked back today, and they say they are still working.

This makes me super anxious since I bought the redemption codes for hundred of dollars...

Does anyone have a similar issue? Or it's just me...

Activation

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Futurelyf, sorry for the frustrating experience of redeeming your redemption codes. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates or have any additional questions about your active support case ADB-28320119-Z8S5. We appreciate your patience.

You may want to consider purchasing directly through Adobe to avoid using redemption codes in the future. For additional information on the redemption process, see https://helpx.adobe.com/download-install/kb/redemption-code-help.html

F

Future LiangAuthor

New Participant

Hi Jeff,

I've sent you a private message about the case. Can you please check it and revert back to me?

Thanks,

Yifan

Jeffrey_A_Wright

Community Manager

Hi Jeff,

Can you PM me the response from your team yesterday? I didn't receive any email yesterday from Adobe...

No, Futurelyf, I am sorry. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your escalated support case ADB-28320119-Z8S5. We appreciate your patience, and your request is currently being reviewed.

If you are not confident that you are receiving updates about your support case via e-mail, I recommend reviewing the case daily through the website.