serial number

Report · Jul 14, 2014

Hello

i buy creative cloud, photoshop, now its in the try mode, where can i find the serial number im my account????

cheers martin

Report · Jul 15, 2014

Hi Martin,

Welcome to the Adobe Forums.

Creative Cloud doesn't need a serial number as the activation is done via the Adobe ID.

I will work on your account and once it will be finalized I will let you know.

Thank you.

Arnaud.

Report · Jul 17, 2014

Hello!

I do have exactly the same problem!
On my iMac I downloaded and installed the creative cloud application, downloaded and installed the programs I bought the abo for but if I start the programs (for example photoshop) it always says, that this is only a trial licences and I need to fill in the serialnumber oder the "Gutscheincode" but I don't have a serialnumber or a "Gutscheincode" because I only have the e-mails from adobe, where my payment is confirmed. There is no code at all. In the help files you can read, that you have to activate or confirm you adobe ID, but how can I do this? I thought I already have done this? If I log in there is everything fine, but I can't use the apps I payed for - thats really not funny, because I really need them to work as soon as possible.

I also tried to start my Mac once, twice... again - nothing changed!

Is there somehow the possibility to get the requested code? Please let me know, it's really urgent!

kind regards

Report · Sep 09, 2014

Arnaud Hi,

I tried to locate the "Hosts" file following your instructions (%systemroot% \system32\drivers\etc), and couldn't.

I use win 8 - it metters?

Thanks

Tal Eyal

Report · Jul 15, 2014

Hello Martin,

maybe of interest: Here you can see all your subscriptions, products aso https://www.adobe.com/account.html.

Good luck!

Hans-Günter

Report · Jul 15, 2014

Hi Hans-g,

Thank you for the information but that is not gonna be useful as there is no need to go on your Adobe Account to retrieve any information for the activation of the Creative Cloud.

As I am currently working on the account of Martin, that means there is an internal issue and therefore that's why we can't provide any troubleshoot so far as we have to make sure internally everything is well set up.

Thank you.

Arnaud.

Report · Jul 15, 2014

Bonjour Arnaud,

as I wrote above my post should be (only) an additional source of information for the OP. Isn't good to know, what in Adobe's database is stored?

Hans-Günter

Report · Jul 15, 2014

Martin,

I have verified everything and it seems everything is clear from our side.

Can you please try the steps below:

Delete the OPM.db File:

Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.

if the issue still occurs please try the second solution below:

Check your Hosts file:

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Troubleshoot%20conn...

Please, let me know how it goes!

Thank you.

Arnaud.

Report · Jul 16, 2014

i only have: adobe_oobelib.dylib files. Photoshop is asking for a

serial number

Zitat von Arnaud Mélon <forums_noreply@adobe.com>:

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Report · Jul 17, 2014

so why does it always ask for a serial number?

why can't photoshop not get used without internet?

it used to be so easy

is there somewhere a german supporter?

Report · Jul 17, 2014

Hi Martin,

Have you enable the hidden files first?

How to?

Windows:Showing hidden files - Windows Help

Mac: Access hidden user library files | Mac OS 10.7 and later

Please try one of these solutions first and then please try the second steps provided above.

Thank you.

Arnaud.

Report · Jul 17, 2014

deleting the opm.db file doesn't help,

and

if i enter in the finder go to folder "/etc", theres he can't find something

Report · Jul 17, 2014

with enabled the hidden files did you mean deleted the ppm.db file?

yes i did, nut nothing changed

if i Click this

link(https://ims-na1.adobelogin.com/renga-idprovider/resources/img/logos.png).

then i see the logo like i should

if i want to reset the host file, i can't find something if i type

etc, maybe because my computer is turned into german language.

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Report · Jul 19, 2014

I do have the same problem, I tried out everything but nothing happens and the problem is not solved!
Is there a german speaking supporter, maybe thats easier to follow the instructions then...

Report · Jul 24, 2014

Hi Wutziwutzi,

I am sorry for the delay.

Have you tried the steps above?

Thanks.

Arnaud.

Report · Jul 24, 2014

It's kind a funny that if I'm logged-off my name is changed into "wutziwutzi"

But that doesn't change anything.
YES I tried out every step above, but nothing changed.

I also uninstalled everything and downloaded the cloud client once again, installed everything completely new, but nothing changed.
I can not find the hosts file on my iMac, according to your description. I tried out everything, but this changed nothing at all.

Photoshop tells me, my trial period is nearly over and if I want to "buy the program" it asks for the serial number, which I don't have!
Lightroom also tells me, that I only use the trial version, but there is no countdown (like Martin Ulmer says).

Please find a solution for this problem, as you can see, Martin, Isac and I are no individual cases, there seems to be a big problem at adobe!!!!!!!! Please solve that problem, because I'm paying for the whole thing without the possibility to use it proberly!!!

kind regards
Manon Fetty

Report · Jul 24, 2014

Hi Manon,

We do understand you pay for a product you are not able to use, we apologize for that, but please follow the steps below as you mentioned you can't have access to the steps to modify the Hosts file and without trying every steps we provide, we can't be sure where the problem, but it is sure it is coming from your Mac as I verified your Adobe account and everything is clear on our end.

Open the Mac's Terminal.

You may either type Terminal on the Spotlight, or by going into Applications -> Utilities -> Terminal.

Open the hosts file for editing.

In the terminal window you just opened copy/paste the command string below, and press return.

sudo nano /private/etc/hosts

You'll be prompted to enter your Mac user's password. NOTE: you won't see the cursor move. This is normal, so press return when done.

Edit the hosts file by removing any lines with Adobe

Thank you for your cooperation.

Arnaud.

Report · Aug 13, 2014

i still have the problem, but now it tells me tomorrow my trial period will be over.

in this termini, how to delete lines where "adobe" is written?

so gross wie eure firma ist nehme ich mal, da versteht mich auch jemand, und kann mir so antworten, dass es mir einfacher fällt die Anweisungen besser zu befolgen.

besten dank

martin

Report · Aug 14, 2014

the trial period is over and.. i should do today..... yeah yeah being addicted (depended)

Report · Aug 14, 2014

Hello there.

I have the same problem as Martin & Manon - only I, use PC with windows 8.

Please Help me solve the problem ASAP - Photoshop is my main working application.

Thank you

Tal

Report · Aug 14, 2014

Hi all,

Could you please each of us, send here a screenshot of your Hosts file please?

Thank you.

Arnaud.

Report · Aug 14, 2014

if i press this link: link then i see the adobe logos like i should, but how to come to the host file, isn't explained with ps cc

Report · Aug 14, 2014

this is it: ?

ROX≈##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

[ Cancelled ]

^G Get Help ^O WriteOut ^R Read File ^Y Prev Page ^K Cut Text ^C Cur Pos

^X Exit ^J Justify ^W Where Is ^V Next Page ^U UnCut Text^T To Spell

.....how to change the host file

Report · Aug 14, 2014

Hello Martin,

So like I thought and the problem is coming from the Hosts File.

Please delete all the lines:

127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 adobe-dns.adobe.com

After you will delete all theses lines, you will have access to the software, I can assure you!

Let me know if you have any questions.

Thanks.

Arnaud.

Report · Aug 14, 2014

thanks a lot Amaud

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