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animaniac21285
Participant
November 8, 2016
Answered

Set-up.exe - Entry Point Not Found

  • November 8, 2016
  • 1 reply
  • 2013 views

I'm trying to install Adobe Creative Cloud, but I end up getting this error message... "Set-up.exe - Entry Point Not Found: The procedure entry point QueryFullProcessImageNameW could not be located in the dynamic link library KERNEL32.dll."

Then, when I click "OK", I get this Adobe Installer error message with the "Error code: A12E1".

Also, here is the CreativeCloudSetup.exe that I downloaded....

Can anyone please assist me with this?  I would greatly appreciate it.  Thanks in advance.

This topic has been closed for replies.
Correct answer John Waller

Windows XP


Creative Cloud will not install or run on Windows XP.

You need at least Windows 7 SP1.

System requirements | Adobe Creative Cloud

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 8, 2016

Try A12E1 error installing Adobe Creative Cloud products

A
animaniac21285Author
Participant
November 8, 2016

Thanks, but my first initial problem is the "Set-up.exe - Entry Point Not Found".

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 8, 2016

Which operating system are you running?

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