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Sign in loop

New Here ,
Oct 30, 2022 Oct 30, 2022

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i recently re-signed up for adobe nd went to download the apps, started with creative cloud. It downloaded fine butn now im stuck in a sign in loop. i keep pressign sign in an dits continue to ask me to do it again and again. This is the second plan and accoutn I have tried this on and it continues to happens, please help!

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Activation , CC FAQ , Creative Cloud , Feature request , Installation , New user

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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New Here ,
Oct 30, 2022 Oct 30, 2022

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thanks for gettings back to me but that does not work unfortnately, I'm well and truely stuck on what to do

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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what's your os/version?

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New Here ,
Oct 30, 2022 Oct 30, 2022

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Mac OS big sir version 11.7.1

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New Here ,
Oct 30, 2022 Oct 30, 2022

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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did you edit your keychain?

 

ONLY IF YES, do the following:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Oct 30, 2022 Oct 30, 2022

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I haven't edited my keychain, how/where do I do that? Thank you

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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again, follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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New Here ,
Oct 31, 2022 Oct 31, 2022

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ive tried all of these and they havent worked?

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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if you tried all the steps at that link, you did perform the one step most likely to help; editing your keychain, correct?

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New Here ,
Oct 31, 2022 Oct 31, 2022

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no i haven't, how do i edit my keychain?

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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for the 3rd time: go here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

do you see:

 

kglad_0-1667220939448.png

 

if so, did you perform the first suggestion, uninstall and then reinstall?

 

if yes (and it failed), did you perform the 2nd suggestion, resolve license issues?

 

kglad_1-1667221025508.png

 

that's most likely the problem.  we can do that with the cleaner (and the other steps in my message first checking that you dealt with a license issue), but doing it directly is easier and less prone to user mistakes.

 

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New Here ,
Oct 31, 2022 Oct 31, 2022

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im sorry for continue to ask for help, but i just tired this and it didnt work, this is my second accout. and second plan

 

thank yo ufor all the help but it hasnt worked, what do I do now?

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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now, you do the clean install:

 

follow each applicable step slowly and meticulously:



uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired. doesn't apply to mac users like you

update your ms visual c++, if it can be updated. doesn't apply to mac users like you

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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New Here ,
Oct 31, 2022 Oct 31, 2022

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honestly its not working

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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