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RevKev
Participating Frequently
July 4, 2013
Question

Still getting Download Error

  • July 4, 2013
  • 1 reply
  • 927 views

I'm still getting the Download Error Contact Support error on my second computer. I've tried all the fixes in this forum several times since Monday and none of them work. I'm running a Win 7 64 machine that meets all the system requirements. It loads fine on my laptop connected to the same network (plugged in not wifi.) But will not load on my desktop.

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    1 reply

    John Waller
    John Waller
    Community Expert
    July 4, 2013

    Which Adobe software? Any error message and error code?

    R
    RevKevAuthor
    Participating Frequently
    July 4, 2013

    This is the error. I'm just trying to connect CC so that I can start downloading software. I have seen others pn this forum with this error and have tried all of the fixes suggested. None have worked.

    Sumit Singh7733893
    Community Manager
    Sumit Singh7733893Community Manager
    Community Manager
    July 4, 2013

    Please try to perform following steps:

    • Delete AAMupdater folder from

                Win :               C:\Users\username\AppData\Local\Adobe\         

                MAC :              ~/Library/Application Support/Adobe/

    • Rename the opm.db file:

               Win:                C:\Users\USERNAME\AppData\Local\Adobe\OOBE

               Mac:               ~/Library/Application Support/Adobe/OOBE

    Note:

    please refer following help document on how to show hidden files

    Show hiddes files and folder in Windows:

    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html

    Access hidden user library files on Mac:

    http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

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