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RevKev
Participating Frequently
July 4, 2013
Question

Still getting Download Error

  • July 4, 2013
  • 1 reply
  • 927 views

I'm still getting the Download Error Contact Support error on my second computer. I've tried all the fixes in this forum several times since Monday and none of them work. I'm running a Win 7 64 machine that meets all the system requirements. It loads fine on my laptop connected to the same network (plugged in not wifi.) But will not load on my desktop.

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    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    July 4, 2013

    Which Adobe software? Any error message and error code?

    R
    RevKevAuthor
    Participating Frequently
    July 4, 2013

    This is the error. I'm just trying to connect CC so that I can start downloading software. I have seen others pn this forum with this error and have tried all of the fixes suggested. None have worked.

    R
    RevKevAuthor
    Participating Frequently
    July 5, 2013
    • Downloaded and installed Creative Cloud.
    • Logged in and went to Apps tab
    • Got download Error
    • Quit CC and did this:

    Delete AAMupdater folder from

                Win :               C:\Users\username\AppData\Local\Adobe\

    Rename the opm.db file:

               Win:                C:\Users\USERNAME\AppData\Local\Adobe\OOBE

    • Opened CC and got error.
    • Uninstalled CC
    • Did this:

    Delete AAMupdater folder from

                Win :               C:\Users\username\AppData\Local\Adobe\

    Rename the opm.db file:

               Win:                C:\Users\USERNAME\AppData\Local\Adobe\OOBE

    • Downloaded CC AGAIN and installed it.
    • Logged in
    • Got same error.
    • Quit CC
    • Did all steps in this:

    Have you also completed the steps available in "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g-cc.html

    • Opened CC
    • Logged in
    • Got error
    • Quit CC
    • Did this again:

    Delete AAMupdater folder from

                Win :               C:\Users\username\AppData\Local\Adobe\

    Rename the opm.db file:

               Win:                C:\Users\USERNAME\AppData\Local\Adobe\OOBE

    • Opened CC
    • Got error
    • Unstalled CC
    • Repeated all of the above steps in every possible combination I could think of including downloading CC several times and I still get the error.

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