Student Verification Not Needed

New Here ,
Dec 28, 2021 Dec 28, 2021

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This is my first time posting, as I am not sure where else to get answers since I have been uneable to contact anyone at Adobe. Essentially, I had a student account when I was at school using Adobe. It knows that I have since graduated but continue to use the service. As such, the price of the plan I was using rose, as it should since I am no longer eligible for the student rate. However, now I wish to switch plans to something less expensive, yet for some reason, even though I am paying a full non-discounted price for a monthly subscription, and have changed my e-mail to a personal as opposed to school affiliated address, it sends me to a student/faculty verification page, with no way to move forward without it, no way to verify that I am a student since I am not, and no way to opt out. Even the customer service agent I managed to reach out to once, was not able to undo this step in the "plan changing" process.

To sum up, I am unable to change my plan, which I am paying full price for, because it sends me to an unskippable student verification page for which I have no need.

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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Ask for a supervisor.

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Adobe Community Professional ,
Dec 28, 2021 Dec 28, 2021

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Sounds like you did not get a good service agent who could resolve the problem or at least pass it on to someone eslse. I'd suggest contacting the help again (https://helpx.adobe.com/au/contact.html) and ask for a senior level agent or manager saying rigt away that your earlier discussion with an Adobe agent did not resolve the issue.

Keep notes of who you spoke to and when for your records which will be useful for followups.

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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Did you manage to get your issue resolved?

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