Student Verification Not Needed

This is my first time posting, as I am not sure where else to get answers since I have been uneable to contact anyone at Adobe. Essentially, I had a student account when I was at school using Adobe. It knows that I have since graduated but continue to use the service. As such, the price of the plan I was using rose, as it should since I am no longer eligible for the student rate. However, now I wish to switch plans to something less expensive, yet for some reason, even though I am paying a full non-discounted price for a monthly subscription, and have changed my e-mail to a personal as opposed to school affiliated address, it sends me to a student/faculty verification page, with no way to move forward without it, no way to verify that I am a student since I am not, and no way to opt out. Even the customer service agent I managed to reach out to once, was not able to undo this step in the "plan changing" process.

To sum up, I am unable to change my plan, which I am paying full price for, because it sends me to an unskippable student verification page for which I have no need.