The Creative Cloud app is not in the menu bar and...

[wily777]

The Creative Cloud app icon is not in the menu bar and my apps won't update.

OSX Yosemite

10.10.5

Any idea how to get it to work?

[kglad]

can you open the desktop app by going to your applications directory?

[wily777]

Thank you for the reply.

No...that doesn't work either.

[kglad]

what do you see when you do that?

[wily777]

Clicking on the app icon, the Creative Cloud appears to open but...it just doesn't.

Hard to explain, really.  It's as if somewhere in the first few lines of code, it ceases to exist.

To this end, I have downloaded the most current version of Creative Cloud Installer  - 3.1.3.121

[Govardhan.V]

Did you uninstalled and reinstalled the app?

[wily777]

Hey Brucgovn -

Yeah, a couple times.  And I also went into the /Library and ~/Library files and made sure all the permissions were read-write.

[Govardhan.V]

Does the Creative Cloud icon appears on the menu bar for seconds and disappear?

[wily777]

Bruce -

Yeah...I wouldn't call it "seconds" - more like "half-second."  It flickers...and is grayed.

[Govardhan.V]

Try with steps mentioned in below link once and let me know if you still face same issue :

Creative Cloud app and other apps won't download or install?

[wily777]

Thank you, Brucgovn...

Stand by.

[wily777]

brugovn -

Ok..tried your solution but on my OS there is no "Input Managers".  Only an "Input Methods" folder.  (weird.)

And..that folder was empty.

[Govardhan.V]

Did you logged in to Root account and tried launching ?

[wily777]

Yes I did.

But, I may have found the issue.  In Users & Groups, I right-click on my Admin Account to bring up the "Advanced Options" feature and have discovered that my Account name is different than my "Full Name"...but when I try to update permissions, I only see my "Full Name" and it's grayed out.

Is this a possible source of trouble?

[wily777]

Didn't work...any other ideas?

[Govardhan.V]

Log in to Root account  and then uninstall and reinstall Adobe Creative Cloud app once .

Make sure that you had logged in to Root account.

Steps for enabling root account :

https://forums.adobe.com/message/7663776

Uninstallation and reinstallation steps :

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud from Applications well.

Step 3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

Step 6)

Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

[Govardhan.V]

If the above steps did not work , try with SafeBoot mode once and check.

OS X Yosemite: Start up in safe mode

[wily777]

brucgovn -

Thank you for the help.

"Safe Boot" ended up doing the trick - and I was able to update all of my CC apps.

However, going back to normal, it's back to "normal" in that I can use CC.   This must get fixed; any clue as to what's wrong?

[Govardhan.V · Accepted solution]

This means there is some parameter which is affecting the launch of Creative Cloud app .

In this case , it is necessary to check with log files.

You may contact Adobe Support and check once ,.

Click on Still need help button and select Chat option :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeed...

Ask for Tech Support .

[designlyon21]

This is way to complicated for me to understand how to solve using your steps, but I am having the same issue. Help!

[Pattie-F]

moving  to Creative Cloud Download & Install