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Tasha65
Participating Frequently
April 23, 2025
Answered

The problem with re -installing photoshop

  • April 23, 2025
  • 3 replies
  • 1779 views

Greetings. Through the virus, I had to remove all Creative Cloud products from my laptop. I used the tools offered by Adobe on the official website to delete. But I can't install Photoshop again, Creative Cloud and Lightroom. I ask for help with this

    Correct answer Jeffrey_A_Wright
    I am the only user with administrative rights on the PC. I have Windows 11
    64 bit installed on my laptop. It is a restored version after being cleaned
    of a virus.
    I noticed that the problem is specifically with the installation of Adobe
    files.

    Maybe I'll create a new Creative Cloud account. Then I'll download the
    Creative Cloud for PC using this account for a 7-day trial period. After
    that, I'll download Photoshop and Lightroom. When the trial period ends,
    I'll try to switch back to my previous subscription. What do you think
    about this?

    Thanks for the update. As long as you are using an individual membership, the account is not likely the reason that Photoshop is failing to install. Starting a new trial will only create a duplicate subscription, Tasha.

     

    Please do check the log files by following the steps listed in https://adobe.ly/4jradSM to locate the specific fatal error that is preventing Photoshop and other applications from installing.

     

    If you don't want to look for the error yourself, then click on https://adobe.ly/4jmNoiT to connect with a member of our support team who can guide you through the installation process, Tasha. ^JW

    3 replies

    T
    Tasha65Author
    Participating Frequently
    April 28, 2025

    Thank you, everyone who wrote me to help. I took advantage of your tips. And I was able to clean my laptop. I installed Creative Cloud and Photoshop. I was forced to cancel my subscription for photographers, get out of my account and go again. But there are two problems - a generative pouring in photoshop and I can't control my signatures

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 28, 2025

    @Tasha65 

     

    you're welcome.  so photoshop is successfully installed, correct?

     

    if yes, and you're having some photohsop problems after photoshop starts, post that issues in the photoshop forum so the experts there can help.

    T
    Tasha65Author
    Participating Frequently
    April 28, 2025
    Okay. Photoshop and Creative Cloud are installed on the laptop. The
    programs are working. But there is no connection to Adobe services. I want
    to cancel one subscription and get another.
    And don't work a Generative Fill in Photoshop. The error 510
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 24, 2025

    Are you sure your computer is totally free from viruses?

    Did you take it in for service by a qualified computer expert?

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
    T
    Tasha65Author
    Participating Frequently
    April 24, 2025
    Yes. This is the first thing I did.
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 24, 2025

    Tasha, what steps did the computer expert take to recover the computer from the virus? Have you shown them this public discussion you started?

     

    Any errors that occur during the download and installation process will be recorded in the log files. Please see https://adobe.ly/42Id7eC for information on how to locate the fatal errors preventing Photoshop from installing. Let us know what error messages you discover, Tasha! ^JW

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    April 23, 2025

    Hi @Tasha65! Welcome to the community! 😊

    I'm sorry to hear you're having trouble reinstalling the apps. How are you trying to reinstall them? Are you getting any error messages? If you're doing it through your browser, could you try using a different browser?

    Thanks a bunch!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    T
    Tasha65Author
    Participating Frequently
    April 24, 2025
    Thank you for responding) When I run the exe file, nothing happens. It
    doesn't show any errors. I tried another browser. It didn't help.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 24, 2025

    @Tasha65 

     

    you should be using the cc desktop app to install ps and your other apps.

     

    this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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