Tried to update CC.

Forum|Forum|12 years ago
January 2, 2014
4 replies
5392 views

Got the following message:

Adobe CSXS Intrastructure 4

Installation not done. Failure code: U44M1P7.

What to be done?

Creative Cloud

This topic has been closed for replies.

M

MIKAuthor

New Participant

I wrote earlier that the latest update from Adobe for CC failed.

Since then I have read a lot of comments and several suggestions how to receive the update.

I had a lot of other problems with CC and had to turn off and on constantly. I decided to carry out af test via the computer supplyer. DELL. Final result was a SYSTEM CHECKUP which have been carried out succesfully and by IOLO SYSTEMS (throught DELL).

I gladly paid USD 50 for 12 month service. Hope this might be helpfull to some of you.

M

MIKAuthor

New Participant

I notice that I forgot to advice that obviously every former problem disappeared

after the mentioned system checkup.

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AvSbgl

Participating Frequently

For those continuing to face difficulties applying the update can you please try the solution offered in Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI - http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html. If you can please post the results of apply the three solutions available within this document it would be appreciated.

Jeff A Wright wrote:
For those continuing to face difficulties applying the update can you please try the solution offered in Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI - http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html. If you can please post the results of apply the three solutions available within this document it would be appreciated.

sorry, but english is not my native language ... so just for my understanding: should we try that way in any case? Even if there are NO problems with Acrobat and just the error U44M2P7 still appears when we try to update app´s like (in my case) ps, indesign, dreamweaver, illustrator, prelude and premiere? thanks beforehand ...

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brianhpowell

New Participant

I saw this error on my Win7 x64 machine. I tried over the course of several days and had the same error with seven different updates. The log files complained about the CSXS infrastructure component. I decided to reboot, and that fixed the problem; all seven updates succeeded after that.

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AvSbgl

Participating Frequently

The same issue here!

If i would follow the instructions i should try to download the update direct from the adobe update server and install it than. But there are NO NEW updates available???

Second way would be to uninstall the applications and reinstall. But i m a professional Fotografer and dont have the time to do it with 6 Applications and to be honest: i am tired of doing this. I did it the last 2 years with the AAM and the Creativ Cloud Desktop at least 20 times, because the Adobes Software Engineers were´nt able to solve the technical problems with the updater!

http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

Jeffrey_A_Wright

Community Manager

Moving this discussion to the Creative Cloud Download & Install forum.

AvSbgl per the document you referenced what specfic errors did you discover in your installation log for the update?

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AvSbgl

Participating Frequently

Jeff A Wright wrote:
Moving this discussion to the Creative Cloud Download & Install forum.
AvSbgl per the document you referenced what specfic errors did you discover in your installation log for the update?

see some attached screen shoots and the log.file ... http://www.andreas-von-sachs.de/download/Adobe_CSXS_Infrastructure_01-03-2014.log