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M
MIK
Participant
January 2, 2014
Question

Tried to update CC.

  • January 2, 2014
  • 4 replies
  • 5396 views

Got the following message:

Adobe CSXS Intrastructure 4

Installation not done. Failure code: U44M1P7.

What to be done?

This topic has been closed for replies.

4 replies

M
MIKAuthor
Participant
January 8, 2014

I wrote earlier that the latest update from Adobe for CC failed.

Since then I have read a lot of comments and several suggestions how to receive the update.

I had a lot of other problems with CC and had to turn off and on constantly. I decided to carry out af test via the computer supplyer. DELL. Final result was a SYSTEM CHECKUP which have been carried out succesfully and by IOLO SYSTEMS (throught DELL).

I gladly paid USD 50 for 12 month service. Hope this might be helpfull to some of you.

M
MIKAuthor
Participant
January 8, 2014

I notice that I forgot to advice that obviously every former problem disappeared

after the mentioned system checkup.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 9, 2014

For those continuing to face difficulties applying the update can you please try the solution offered in Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI - http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html.  If you can please post the results of apply the three solutions available within this document it would be appreciated.

B
brianhpowell
Participant
January 5, 2014

I saw this error on my Win7 x64 machine.  I tried over the course of several days and had the same error with seven different updates.  The log files complained about the CSXS infrastructure component.  I decided to reboot, and that fixed the problem; all seven updates succeeded after that.

A
AvSbgl
Participating Frequently
January 2, 2014

The same issue here!

If i would follow the instructions i should try to download the update direct from the adobe update server and install it than. But there are NO NEW updates available???

Second way would be to uninstall the applications and reinstall. But i m a professional Fotografer and dont have the time to do it with 6 Applications and to be honest: i am tired of doing this. I did it the last 2 years with the AAM and the Creativ Cloud Desktop at least 20 times, because the Adobes Software Engineers were´nt able to solve the technical problems with the updater!

http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 2, 2014

Moving this discussion to the Creative Cloud Download & Install forum.

AvSbgl per the document you referenced what specfic errors did you discover in your installation log for the update?

A
AvSbgl
Participating Frequently
January 13, 2014

AvSbgl please remember that the U44M1P7 error only means that the installation has failed.  If you would like to post the errors from the relevant installation log I would be happy to review them.


Jeff A Wright wrote:

AvSbgl please remember that the U44M1P7 error only means that the installation has failed.  If you would like to post the errors from the relevant installation log I would be happy to review them.

Jeff ... I understand that you are very busy with all the single discussion here in the forum and that you can´t rembember all single discussions. But please - do me a favour and read all my posts in this certain discussion here and you will see again that i did post the link to my log-file allready and that i did wrote very clear what i think about the reasons for the countless posts about problems with Adobe Cloud and updates and all the post from unsatisfied customers here in the forum. And that i am very dissapointed about the policy, allways just to see the reason for the problems on customers side instead to consider that there maybe can be big problems on adobes developers side.

My membership will end in may. And - as i wrote - i will not renew it. And i just can hope that a lot of unsatisfied adobe-customers will go that way too. That maybe can help to bring Adobe back to see the worth of satisfied customers. And i repeat myself again - I pay 60€/month for software that helps me to do my job. And not to spend hours over hours to fight with software-bugs. My time is my money.

And maybe i should mention, that i am a loyal Adobe user since 2001 and the problems started 2 years ago with my change to CC. And now its enough.

pmsherman42
pmsherman42
Participating Frequently
January 2, 2014

Same message here on any of the four packages.

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