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Nolesd
Participating Frequently
March 1, 2018
Answered

Trouble Downgrading from 19.99 1TB Photography plan to 9.99 20GB Plan

  • March 1, 2018
  • 1 reply
  • 2655 views

Hey, guys!


Here is my question:
Can someone provide instructions or reference me to a question posted on here to help me downgrade my plan?

Additional Information:

I recently chose to subscribe to the 1TB Photography plan (19.99 US). However, realized that I am not ready for the jump to the CC storage and would therefore prefer the 20 GB (9.99 US) option.

When I try to switch my subscription from my account at Adobe.com, I do not receive the option for the 20GB plan anymore.

I do as follows from my adobe account at adobe.com:
Plans and Products > Manage Plan > Switch Plan.

When I reach this page, I do not get the option to downgrade to 20gb. All plans have a minimum of 1 TB.

I checked the FAQ and it states that downgrading is possible, but the answer does not include any useful links or instructions.

I then went to the website without logging in to check if the 9.99 plan is still available, and it is:


Can someone provide instructions or reference me to a question posted on here to help me downgrade my account?

Paying the extra money per month is just unnecessary for me right now and I appreciate any help to straighten this out

Thank you very much in advance!

Cheers everybody.

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 1, 2018

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

N
NolesdAuthor
Participating Frequently
March 1, 2018

With the help of their online chat support, I was able to cancel the product and re-purchase the desired plan easily and with no cancelation fees.

Thank you for your suggestion, it worked!

Not gunna lie, it's pretty unfortunate that you have to contact support in order to effectively downgrade from 1tb to 20gb. I have doubts that you have to jump the same hoops when upgrading.

Thanks again for your help, and cheers!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 1, 2018

    you're welcome.

    (but it's just as difficult to upgrade, too.)

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