Jean-Paul25284366q5km

Participant

Question

Trouble installing Dreamweaver on MacOS

Forum|Forum|3 years ago
July 18, 2022
2 replies
1981 views

Hi,

I've recently been trying to install Dreamweaver to my Macbook Pro (Intel chip running the latest Monterey 12.4) but i've gotten every single time the error code 198. I've tried uninstalling creative cloud completely and reinstalling it but it changed nothing. When browsing adobe support, nothing shows up for this error code and I don't have any idea on how to fix it. (By the way, all the others apps install just fine.)

I have linked the file for the error logs (converted it to .txt since adobe support wouldn't let me upload .htm files).

I thank in advance anybody that could bring me some help !

This topic has been closed for replies.

Participant

Sme issue... I could not install version 21.3.

I was able to install a previous version (21.2) then immediately update to 21.3.

Community Expert

Community Expert

@davidf46042362, what's your os version?

Participant

12.4

Community Expert

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials