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October 30, 2019
Question

Trying to Update or Install new Apps but it always gives Error Code 191?

  • October 30, 2019
  • 1 reply
  • 734 views

Hey!

Today I tried updating my Creative Cloud Desktop but it said ErrorCode 191. So I thought "Ok lets skip this and try installing XD". Well... when I tried that, I got the same error but with an option to see the error log easier. In the error log it said: 

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:23.1.32.2
FATAL: Error occurred in install of package (Name: UWPAssets Version: 23.1.32.2). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR1A7C.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009261#@#OS_Error_String: Windows kann das APPX-Paket Adobe.CC.XD_23.1.32.2_x64__adky2gkssdxte nicht auf Volume H: installieren, weil es auf diesem Dateisystem nicht unterstützt wird.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR1A7C.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009261#@#OS_Error_String: Windows kann das APPX-Paket Adobe.CC.XD_23.1.32.2_x64__adky2gkssdxte nicht auf Volume H: installieren, weil es auf diesem Dateisystem nicht unterstützt wird.
-------------------------------------------------------------------------------------

 

 The german part in the end says something like "Windows can't install the APPX Package Adobe.CC.XD_23.1.32.2_x64__adky2gkssdxte on the volume H:, because it isn't supported by the filesystem".

 

The thing is, I don't have any Adobe products or install folders on the volume H:, so why does it want to install something there?

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1 reply

John T Smith
Community Expert
October 30, 2019
StiflAuthor
New Participant
October 30, 2019

I've already tried that but nothing worked as explained in the other posts answer.

StiflAuthor
New Participant
October 30, 2019

Thanks for the update, Stifl.  Error 191 does still indicate that UWP (Universal Windows Platform) applications are being blocked in some way.  

 

If you have already completed the four solutions listed in https://helpx-internal.corp.adobe.com/content/help/en/download-install/kb/error-code-191.html, then please contact our support team at https://helpx.adobe.com/contact.html for direct assistance with resolving the error.


I can't access the first link you have provided.