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lisaellensegal
lisaellensegal
Inspiring
April 4, 2018
Answered

Unable to Authenticate Adobe ID

  • April 4, 2018
  • 6 replies
  • 21762 views

I am having the same error message on only one computer.  I AM able to login to creative cloud on my laptop.  I am UNABLE to login on my desktop.  I AM able to login online.  Are we having the same issues?

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi Lisa,

    As I understand, when you log in to a different machine it says Unable to authenticate the Adobe ID. I see you have an Adobe ID under the same ID as with forums, please make sure your are signing in with the correct ID.

    Check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID. 

    You may also Contact Customer Care for help and support.

    Thanks

    Kanika

    6 replies

    Dotoki2
    Dotoki2
    Inspiring
    January 17, 2020

    When you get this error message in CC desktop client at sign in, remove folder OOBE and content of folders SLStore and SLCache.

    1. On Mac use Activity Monitor, on Windows Task Manager and terminate all Adobe and CC processes (CoreSync, Creative Cloud, CC Library, Adobe Desktop Service etc.)

     

    2. Then delete folder OOBE
    Windows
    C:\Users\[your username]\AppData\Local\Adobe\OOBE
    Macintosh
    Macintosh HD/Users/[your username]/Library/Application Support/Adobe/OOBE

     

    3. Delete whole content (files and folders) in folders
    Windows
    C:\Program files (x86)\Common Files\Adobe\SLCache
    C:\ProgramData\Adobe\SLStore

    Mac
    Macintosh HD/Library/Application Support/Adobe/SLCache
    Macintosh HD/Library/Application Support/Adobe/SLStore

     

    4. Launch Creative Cloud client and sign in.

      J
      Jools808080
      Known Participant
      February 12, 2020

      Dominik's solution worked for me. Thanks!

      A
      abhicc911
      New Participant
      November 5, 2019

      I have the exact same problem and it is too frustrating. Adobe needs to address this issue as soon as possible as a lot of people are facing the same issue.

       

      I tried login in using my own adobe ID and password but it did not work. I tried creating a new account but it had the same issue.

        Kanikas
        Community Manager
        KanikasCommunity Manager
        Community Manager
        November 5, 2019

        Hi there, 

        Sorry for the inconvenience. 

        What version of OS are you using? Did you update CC app? Did this issue occur after the update? 

        What message do you get ? 

        It would be helpful if you can share the screenshot of the error message(if any)

         

        Thanks 

        Kanika 

        P
        PacificDreamGHK
        New Participant
        November 14, 2019

        Same problem here... here's the screenshot


        Same problem here. I can log into my account via web browser but not my desktop to access lightroom, photoshop, ect. 

         

          J
          John-K
          New Participant
          October 3, 2019

          I am also having a problem logging in. Today I opeted for 2-factor authentication. Since then I have not been able to successfully login to Adobe Creative Cloud. I enter my username and password. Then I eneterin the two-factor code sent to my mobile phone. It says it is usccessful and the next screen says, "You've been signed out - Unable to authenticate your Adobe ID. Sign in again using your Adobe ID and password to continue using Adobe apps." Yes I have done that half a dozen times so far and no change.

            chipkrull
            chipkrull
            New Participant
            October 11, 2019
            I am having the same exact issue John-K. Any resolution?
              A
              abhicc911
              New Participant
              November 5, 2019

              I have the exact same problem and it is too frustrating. Adobe needs to address this issue as soon as possible as a lot of people are facing the same issue.

               

              I tried login in using my own adobe ID and password but it did not work. I tried creating a new account but it had the same issue.

                S
                shalenelv
                New Participant
                May 2, 2018

                I downloaded creative cloud again and the issue seems to be fixed. will update if that changes

                  Kanikas
                  Community Manager
                  KanikasCommunity ManagerCorrect answer
                  Community Manager
                  April 13, 2018

                  Hi Lisa,

                  As I understand, when you log in to a different machine it says Unable to authenticate the Adobe ID. I see you have an Adobe ID under the same ID as with forums, please make sure your are signing in with the correct ID.

                  Check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID. 

                  You may also Contact Customer Care for help and support.

                  Thanks

                  Kanika

                  N
                  Nina2019
                  New Participant
                  November 6, 2019

                  I am having the same problem and getting the same message every time. Yes, this is very frustrating. 

                    Sheena Kaul
                    Community Manager
                    Sheena KaulCommunity Manager
                    Community Manager
                    April 13, 2018

                    Branching into a new discussion and moving to Adobe Creative Cloud​

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