Unable to Authenticate Adobe ID

[lisaellensegal]

I am having the same error message on only one computer.  I AM able to login to creative cloud on my laptop.  I am UNABLE to login on my desktop.  I AM able to login online.  Are we having the same issues?

[Sheena Kaul]

Branching into a new discussion and moving to Adobe Creative Cloud​

[Kanikas · Accepted solution]

Hi Lisa,

As I understand, when you log in to a different machine it says Unable to authenticate the Adobe ID. I see you have an Adobe ID under the same ID as with forums, please make sure your are signing in with the correct ID.

Check your account to verify your subscription is what you expect and to verify your adobe id, Adobe ID. 

You may also Contact Customer Care for help and support.

Thanks

Kanika

[Nina2019]

I am having the same problem and getting the same message every time. Yes, this is very frustrating. 

[shalenelv]

I downloaded creative cloud again and the issue seems to be fixed. will update if that changes

[John-K]

I am also having a problem logging in. Today I opeted for 2-factor authentication. Since then I have not been able to successfully login to Adobe Creative Cloud. I enter my username and password. Then I eneterin the two-factor code sent to my mobile phone. It says it is usccessful and the next screen says, "You've been signed out - Unable to authenticate your Adobe ID. Sign in again using your Adobe ID and password to continue using Adobe apps." Yes I have done that half a dozen times so far and no change.

[chipk52346746]

I am having the same exact issue John-K. Any resolution?

[abhicc911]

I have the exact same problem and it is too frustrating. Adobe needs to address this issue as soon as possible as a lot of people are facing the same issue.

I tried login in using my own adobe ID and password but it did not work. I tried creating a new account but it had the same issue.

[abhicc911]

I have the exact same problem and it is too frustrating. Adobe needs to address this issue as soon as possible as a lot of people are facing the same issue.

I tried login in using my own adobe ID and password but it did not work. I tried creating a new account but it had the same issue.

[Kanikas]

Hi there, 

Sorry for the inconvenience. 

What version of OS are you using? Did you update CC app? Did this issue occur after the update? 

What message do you get ? 

It would be helpful if you can share the screenshot of the error message(if any)

Thanks 

Kanika 

[i'mQADEER]

Same problem here... here's the screenshot

[dannyb28051019]

was this solved? if so how?

[AnnieDee]

Adobe customer support fixed it for me. They had to take control of my computer and delete some things and add some things. It took a little time, but everything works fine now.

[powerfulpencilproductions]

I'm having the same issue, and it appears to translate over to any of the apps in that I cannot login to CC from the apps either. Despite having an internet connection I get the attached error message when attempting to sign in through Photoshop.

[Qfun]

Same problem here... here's the screenshot

[PacificDreamGHK]

Same problem here. I can log into my account via web browser but not my desktop to access lightroom, photoshop, ect. 

[Julia.rogers001]

Hi I am having the same problem and getting the same message

[AnnieDee]

Same problem here.

[PacificDreamGHK]

Aloha KanikaS, 

What is being done to resolve this problem? This has been an ongoing issue since the beginning of the month (November 2019). I am a working photographer who pays his monthly fees to use Adobe services. When I cannot use the service I pay for to deliver processed images to my paying clients, I have a major issue.  I'm 99.9% certain Adobe will not credit any of its loyal paying customers who rely on this program to deliver processed content. In the end, I am the one who will lose clients because I cannot use a service I pay for to edit my images. I'm just about fed up with this and am currently looking into other editing platforms such as Capture One, Luminar, ect. 

Please let me know what is being done to correct this ongoing issue. 

Mahalo,

Jared

[AnnieDee]

Mahalo Jared,

Call tech support. They were great. They took control of my computer, deleted some files, downloaded some new ones, and everything works. It took a little time, but they fixed the problem.

Anne

[Dotoki2]

When you get this error message in CC desktop client at sign in, remove folder OOBE and content of folders SLStore and SLCache.

1. On Mac use Activity Monitor, on Windows Task Manager and terminate all Adobe and CC processes (CoreSync, Creative Cloud, CC Library, Adobe Desktop Service etc.)

2. Then delete folder OOBE
Windows
C:\Users\[your username]\AppData\Local\Adobe\OOBE
Macintosh
Macintosh HD/Users/[your username]/Library/Application Support/Adobe/OOBE

3. Delete whole content (files and folders) in folders
Windows
C:\Program files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore

Mac
Macintosh HD/Library/Application Support/Adobe/SLCache
Macintosh HD/Library/Application Support/Adobe/SLStore

4. Launch Creative Cloud client and sign in.

[Jools808080]

Dominik's solution worked for me. Thanks!

[petem620863]

Cheers, Dominik! That worked for me, as well!

[Glen21831054m9ci]

I'm on a updated windows 10  system and this did not work for m. After 2FS approval, CC tells me I'm signed in then immediately gives me the following.

Please help.