A

Anonymous

Answered

Unable to connect to Creative Cloud .... what is going on?

Forum|Forum|12 years ago
May 1, 2013
10 replies
44889 views

Is anyone else having issues logging in to Creative Cloud? I cannot access via AAM or https://creative.adobe.com/. AAM just gives me an error that it cannot contact Adobe, and the web portal just clocks.

Thanks

This topic has been closed for replies.

Correct answer ProDesignTools

Here's an explanation for the instability, just posted:

Update on Creative Cloud Connection and file sync preview

http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connection-and-file-sync-preview

ProDesignTools

Correct answer

Community Expert

Here's an explanation for the instability, just posted:

Update on Creative Cloud Connection and file sync preview

http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connection-and-file-sync-preview

W

W_J_T

Inspiring

ProDesignTools wrote:
Here's an explanation for the instability, just posted:
Update on Creative Cloud Connection and file sync preview
http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connecti on-and-file-sync-preview

People are paying full cost for a preview? Terrible move on your part Adobe. Is that the official excuse for the problems, that it is just a preview?

To facilitate the transition from the preview, we are suspending the file sync desktop preview for the next couple of weeks while we finalize the updates for the initial full release.

Were all paying customers collectively informed (email) of this to prepare for it, judging by the forum responses it appears not prior to it. Terrible move on your part Adobe.

D

DarrenRichards

Participating Frequently

Hey thanks for all the notice Adobe !

K

Kees van Surksum

Known Participant

What strikes me most about this, is the fact that 'Support' seems not to be aware of the fact, that the problem lies at Adobe's and NOWHERE ELSE ...

What does this mean? This fooling customers by suggesting the solution is on their hands by reinstalling, updating, reconnecting, etc. etc.

Adobe's sync server is simply down and our 'specialists' don't seem to find a reasonably quick solution.

For anyone to know: there ARE alternatives that work reliable. In Germany Deutsche Telecom offers with a free T-Online account and equally free 25 GB server space with software sync to a local folder. Till now that works fine with me. No problems there. I serve my customers with their photographs over this shared connection, sending links and passworts automatically to my customers.

Don't see why 'foreigners' couldn't also submit there. You should understand a bit of German though... ;-)

https://meinkonto.telekom-dienste.de/konto/registrierung/email/index.xhtml?sid=mc&ready=1

R

rosequill

Participating Frequently

I'm loathe to understand why any of you would be storing content on anything less than 2 local disc at your own workstation. What is the point of expecting a corporate entity to care about your work as much as you do? They already have disclaimers in their EULA that state that they really aren't responsible for it anyway. Should it go poof, it doesn't really matter to anyone at Adobe.

Phillip M Jones

Inspiring

Its getting worse: Now even if you sign it when CC starts up on Mac with Mountain Lion (OSX.8.3)

you have to go to Control panel sign out then Then sign back in.
I've quit CC and removed and trashed the ODBE directory.
I've removed CC by using uninstaller
Then I've reinstalled CC

I think someone needs to go to whoever designed the Cloud thing at adobe and beat them silly with a baseball bat.

This is one reason I trust CC and all Cloud based services about as much as Politicians. to be dependent on the Internet when Internet is not all that reliable. and the software that runs the deal is easily corrupted. And nobody knows how to fix it or are incompetent.

Well it just signed off again. To sign back on I will have to quit and sign in again. I should never have to sign in again except once a Month or once every 6 months.

went back last night to ask question whether payments could auto deducted from checking so Iwouldn't have to tie up a credit card forever.

And told No! Credit card only! then asked whether payment could be done in one whack once a year? NOO! Only in Installments. So it looks as if I may be stuck with Web Premium CS5.5 after all. Aodbe wasn't obstinate and uncooperative with ther customers.

It's "Our way or the Highway". Wish some one with the money and nerve would take them to court.

lorenzo_rossini

Participant

...

... after the inconveniences and the impossibility to connect and sync my documents, now it is the turn of Acrobat Pro to giving me trouble.

I can't activate Acrobat license, so I can't use it ... I have deinstalled and reinstalled several times the application without success.

Adobe Application Manager told me that the application is installed, however it's not. Many problems ... What do I mean? No connection to the Creative Cloud, no license?

Lenjc

Participant

Certainly not an auspicious start for Adobe's move to a cloud-based business model, is it? Maybe it's time to make licensing and boxed versions available again, Adobe. Before it's too late.

A

Artlandish

Participant

There are 2 parts of the Creative Cloud: 1) leasing of the software applications and 2) cloud storage/sync of your data.

You have many other options than using Adobe's cloud storage to store, share, and sync documents.

Whether you're an individual designer, freelancer, teleworker at home, or part of a team, putting your files in someone else's hands will always have disadvantages. "The Sync is Down" means you and your clients are SOL ("s" out of luck). And if you cancel your CC subscription, how do you continue to get access to your data?

You can set up a traditional file server. VPN (virtual private network) can be set up for telecommuters.

You can set up a NAS (network accessible storage) that works like a file server but is smaller, cheaper, and easier to maintain. It too can have VPN for telecommuters.

You can set up an account with DropBox or any of the others with similar file sharing services. They usually give 5-50 GB of free space, plenty of space to share files when working collaboratively on a project.

You can set up a password-protected folder on your website. Use free FTP software to drag/drop files, like CuteFTP or FileZilla.

As a backup, services like iDrive can provide automatic redundant backups of your data, too.

Sorry all of you are having problems. Sounds horrible and I wouldn't want to be in your shoes, especially the person who lost his/her files both in CC and on their computer.

But when you get a chance to collect your breath, find a better alternative than CC.

S

skauty12

Participant

Artlandish is right, it's ultimately my responsibility to make sure my files are safe and accessable. The way Adobe has handled communication surrounding this outage is poor. They're proven Creative Cloud is unreliable in it's current form and therefore I won't be using it in the future.

I

iBri_Photo

Participant

Well, it's now tomorrow morning here.

^^^^ And that's a lie ^^^^^

24 hours without a connection now - time to start thinking about 'goodwill' gestures Adobe?

Any news at all on this?

L

Laubender

Community Expert

That can change quickly:

Uwe

I

iBri_Photo

Participant

Doh!

R

rosequill

Participating Frequently

lol, the joys of 'the cloud'.

russwittmann

Participant

The saga continues... I go to creative cloud files on the web and whala nothing is there, and I had files there. Is this issue ever going to get resolved!!!

S

skauty12

Participant

Still can't sign in. Adobe, this is an absolute fail on your part. If I can't trust that I'll be able to access work saved to the cloud I simply won't use it, and neither will most creatives I know. We work in an enviroment where fast turn arounds are part of the job and being able to access work at any and all times is essential. I mean, not even an email blast to let customers know there's an issue and it's being worked on, and maybe don't save important files to the CC and expect the service to work? You have our email address!!! I don't care that new software has bugs, if I can't rely on it I WON'T USE IT.

A

Abhijit_Kr_

Adobe Employee

Hi Skauty12,

Could you please try this step

Rename OOBE Folder to OOBE.old from the location mentioned below

Mac:-

Go/Go to Folder and type ~Library/Application/Adobe

Windows:-

C:\Users\(Your User name)\AppData\Local\Adobe

Relaunch Creative Cloud Connection and it should let you login

Please let us know if this fix the issue or not.

Regards,

Abhijit

S

skauty12

Participant

Thanks for the reply, but unfortuneatly that did not solve the problem. I can sign in but cannot connect to Creative Cloud Connection. Also if I choose 'Launch Creative Loud website' (hoping to access my files through a browser) it shows I haven't uploaded any files yet, which clearly is not the case.

lorenzo_rossini

Participant

Hi,

I've the same problem... unable to sync since the last update. I reinstalled the application Creative Cloud Connection several times but the problem is still present: the connection is not established, if I disconnect and then reconnect my connection is established, but the synchronization is not done. ... back to Dropbox.

David__B

Adobe Employee

Hi Bjzdesign,

Did you get the issue resolved?

-Dave

C

christos2176

Participant

I cannot connect to th Adobe Creative Cloud on either of my machines to sync files tonight. It has been out for a few hours.

David__B

Adobe Employee

We are currently having issue right now with the file hosting portion of Creative Cloud. Once its fixed the warning box will be removed from https://creative.adobe.com/

You should still be able to install products using Adobe Application Manager though.

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