I have a client that is using CC on Mac but when they attempt to load it they are presented with the following error screen:
I'm not entirely sure that this is actually a firewall issue so any advice on troubleshooting this issue would be hugely appreciated!
confirm that you can connect to the secure adobe servers.
for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
The client says that the only part that did not work was it did not show a "Test Successful" message at the Activation Server part.
they're not connecting. did they check their hosts file?
The user has informed me that they reset their hosts file and that they could access secure servers/certificates looked okay but still no luck
Have the user's tried connecting to any other network and check?
It will help to identify the root cause.
I found this link helpful.
Resolve connection errors with Adobe Creative Cloud and Creative Suite applications
After trying EVERYTHING and wasting a whole day the last suggestion in this article was around proxies.
Not really knowing much about this area, I had a go and it worked.
Apple Icon > System Preferences > Network > Advanced > Proxies and I unticked: "Automatic Proxy Configuration" then . BEWARE: You may want to copy the URL in the "Proxy Configuration File" field before hitting OK then Apply as this will get stripped out and you may need to reapply the proxy settings after activating your Adobe CC.
it's work for me.. Really Thank You!
This worked for me!
I had this same issue for the last 4 days on my windows machine. I had to contact Microsoft to see what they could do. Come to find out I had some configuration issues on my computer that didn't allow adobe to connect. it might be possible to fix it through an update or by contacting apple. Here's our dialogue.
Windows Update troubleshooter worked like a charm for me. Spent a whole day working with Adobe support to try and get it running. They couldn't solve it, stumbled upon this and it was solved within an update and a restart, 15 min tops.
it's work for me too Thanks so much!!!!!
I installed a new window and it works normally.
Thank you very much
I was impressed in my effort to help.
And will continue to use.
I encountered the same problem and was able to fix it by downloading a fresh copy of the creative cloud app installer and installing it.
I encountered the same problem and was able to fix it by restarting my PC.