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A
Anonymous
April 30, 2015
Question

Unable to reinstall Acrobat

  • April 30, 2015
  • 1 reply
  • 3675 views

I've change my MAC and I transfered everything with Apple Migration Assistant. Everything worked out great except Adobe Acrobat Pro 11. I've been asking help on this forum, I've been transfered to the chat where I've been helped 6 times by different teckies (first lines, second lines and third lines, every time) but no one was able to solve my issue, or wanted to take the time to solve my issue.

Now, this my 7th and last attempt to solve this issue. I hope that I'll find someone knowledgable and professionnal.

Environment: MAC OS 10.10.3

ADOBE ACROBAT PRO 11: LIcence bought october 2014

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    1 reply

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 30, 2015

    Did you tried uninstalling and reinstalling Acrobat Pro XI?

    Also, May I know the exact error message you are getting?

    A
    Anonymous
    April 30, 2015

    Of course I did. And of course, all the teckies tried this also.

    The message is: Installation has failed. The installation program has encountered an error and the installation could not resume. Contact the editor in order to get support. (My translation from french.)

    After one month and 6 different attemps, I would be very happy to contact the editor !!!

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 30, 2015

    If you're talking about Adobe Acrobat Pro XI, I already have two identical files on my desktop.

    AcrobatPro_11_Web_WWMUI.dmg


    Foize, did you downloaded from same download link I mentioned or did you downloaded the link from your Account?

    The installation failed , issue is due to error with installer.

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