Skip to main content
S
sharkman2000
Participant
September 7, 2022
Answered

Unable to update or reinstall creative cloud - error 201

  • September 7, 2022
  • 1 reply
  • 382 views

Hi there! I'm trying to update my CC Desktop app after a few months of not using this device, but I can't seem to update my app. I keep getting error 201 and even trying to reinstall the app gives me the same error. I have a stable wifi connection so I'm unsure what's causing my issue.

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @sharkman2000,

Try the steps mentioned in the following article

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error201

The following should also be helpful if the above does not resolve the issue

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

1 reply

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 7, 2022

Hi @sharkman2000,

Try the steps mentioned in the following article

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error201

The following should also be helpful if the above does not resolve the issue

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

-Manan
    S
    sharkman2000Author
    Participant
    September 7, 2022

    I managed to connect with a customer support agent, turns out I had forgotten to turn off my antivirus - whoops! It's all sorted now and update proceeded 🙂

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices