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A
Anonymous
April 14, 2016
Answered

Uninstall failed

  • April 14, 2016
  • 2 replies
  • 18026 views

I'm having the same issue. Only Acrobat shows as Installed.

1. The 4 solutions on the page did not work

2. Changing the language in AAM did not work

3 I cannot uninstall anything but the AAM because when I try to uninstall from the system (Windows 10) I get the Uninstall failed window

4. This all started because Photoshop would not update.

5. Cleaner tool did not work

All my programs that are installed still work, but probably will not updated because the AAM is not properly detecting that they are installed on my system.

    This topic has been closed for replies.
    Correct answer

    Jeff,

    I saw that another user, widmark2 reinstalled all the apps via the AAM even though they showed the "install" button. They stated that the programs were not doubly installed, but that doing this fixed the problem. I tried that yesterday and it worked for me also. I clicked the install button on all programs and that seemed to fix the issue while not installing 2 copies of the programs on my system.

    Here is a link to that thread:

    https://forums.adobe.com/message/6037167?et=watches.email.outcome#6037167

    2 replies

    A
    Anonymous
    Correct answer
    April 28, 2016

    Jeff,

    I saw that another user, widmark2 reinstalled all the apps via the AAM even though they showed the "install" button. They stated that the programs were not doubly installed, but that doing this fixed the problem. I tried that yesterday and it worked for me also. I clicked the install button on all programs and that seemed to fix the issue while not installing 2 copies of the programs on my system.

    Here is a link to that thread:

    https://forums.adobe.com/message/6037167?et=watches.email.outcome#6037167

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 28, 2016

    Ginnab1977 that discussion is from 2014.  Many improvements have been implemented since that discussion.  For additional details please see Release notes for the Adobe Creative Cloud desktop app .

    Have you had the opportunity to contact our support team directly?  If so do you have a case number that I can reference?

    A
    Anonymous
    April 28, 2016

    No, I tried the solution posted at the link first and since it took care of the issue I did not contact Support.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 14, 2016

    Branching to a new discussion.

    A
    Anonymous
    April 15, 2016

    Apologies, I re-read my post and saw that I had some typos that probably made things unclear.

    I'm having the same issue. Only Acrobat shows as Installed.

    1. The 4 solutions on the solutions page page did not work

    2. Changing the language in AAM did not work

    3 I cannot uninstall anything through the AAM because nothing shows as installed. When I try to uninstall from the system (Windows 10) I get the Uninstall failed window

    4. Initially I ran into this problem because Photoshop would not update (Would get to 98% then fail) and I was told to uninstall and re-install the AAM (Which has worked in the past)

    I encountered the "install" buttons after reinstalling the AAM

    5. Trying the cleaner tool did not work

    All my programs that are installed still run fine, but probably will not update because the AAM is not properly detecting that they are installed on my system.

    Any help with this annoyance would be greatly appreciated.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 15, 2016

    Giannab1977 please run the Creative Cloud desktop app uninstaller utility available at Uninstall the Adobe Creative Cloud desktop application and then reinstall the Creative Cloud Desktop application.  If you experience any errors can you please update this discussion with the error message.

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