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DouglasBurrell
Inspiring
June 26, 2013
Answered

Update Error U44M1P7 need help with a real solution.

  • June 26, 2013
  • 1 reply
  • 2583 views

Let me first say I'm a long time Adobe user and have been using this Creative Cloud since May 2012. A few days ago I tried downloading and install Pnotoshop CC. It downloads and installs but then needs an update that fails and gives the U44M1P7 error code. 2 Adobe Techs have tried to fix it but they are as confused as I am. Jeff Wright suggested following the advice at http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html as just giving Adobe the error code does not help them. I tried to follow this but for some reason my Windows 7 Home Preimum 64bit Service Pack 1 on a Dell 620 Intel i5/6GB RAM does not have a

• Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers directory. Or any Adobe\Installer directory in any directory that I can find at any rate.

I've downloaded and installed Dreamweaver CC and it to requires an update that also fails with the same error code. Both Dreamweaver CC and Photoshop CC ARE installed and appear to be working. Further all my CS6 products are still installed and upto date.

Thinking this is limited to my PC I attempted to install the CC version on a HP laptop of simular configuration with identical results.

NOW, I see a bunch of people are having the same problems I am or at least it appears to be the same so this appears to be a larger problem than just my ineptitude as a computer operator or working on inferior equipmet. I'm reaching out to the community as I know in my heart that someone has solved this problem already.

Please if you know what is happening and can provide a solution or something more informitive than Adobe's advise to check the logs, which do not appear to exist, please post and let the rest of us know.


DouglasB

Texas Grace Photography

This topic has been closed for replies.
Correct answer DouglasBurrell

Update on this annoying error.

I purchased a NEW Dell XPS 8700. top of the line PC with all the RAM and processor speed available. BRAND NEW PC. Took it out of the box updated Windows 7 Pro of course. Signed out of Adobe Cloud on the other PC and Laptop. Installed the latest CC product line from ACC because CS6 is no longer available . Guess what Adobe? ERROR REMAINS!! Want to rethink the idea that the problem is my PC yet?

Am I to understand that a NEW Dell XPS 8700 with nothing but the OS loaded

Processor4th Generation Intel® Core™ i7-4770 processor (8M Cache, up to 3.9 GHz)
Operating SystemWindows® 7 Professional, 64Bit, English
Memory216GB3 Dual Channel DDR3 SDRAM at 1600MHz
Hard Drive1TB 7200 RPM SATA Hard Drive 6.0 Gb/s
Video CardAMD Radeon™ HD 7570 1GB GDDR5

is causing the problems I'm having with the CC product line?

Get YOUR act together Adobe!!!! There are still update errors in YOUR ACC. Exchange CC is installed but Photoshop nor DreamWeaver can see it to load new ZXP or converted MXP files.

I'm glad our stock went up 4% but you've released buggy software. Get your act together and get it fixed, please. I'm embarressed to tell people I use Adobe Creative Cloud!


On July 29th I installed Extension Manager CC then found out I needed to install Extension Manager CS6 to convert MXP to ZXP file to install them, FYI the only practical reason I can find for the change from MXP to ZXP and not including the MXP converter in ExchamgeManager CC, seems to be so that people will purchase new extensions from the Adobe Exchange thinking their old extensions no longer work.

After installing these Extension Managers and converting a couple of MXP to ZXP and installing them I thought I would try updating my Adobe again. You know just for grins and giggles. I has attempted to update them on July 22 remember and still got errors. Well, lo and hold after installing the Extension Managers, etc., the updates to Dw, Ps and Bridge now work!

Don't ask me why but all my Adobe programs are happy again and up to date.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 26, 2013

Douglas what specific errors did you discover in your installation log files? 

As previously discussed focusing on U44M1P7 as your error will not lead to a solution as there is nothing actionable to be done.  U44M1P7 means nothing more than the update has failed to apply.

D
DouglasBurrellAuthor
Inspiring
June 26, 2013

Jeff,

Thanks for the response. I've followed your advice and attempted to review my installation logs for more info as shown in

http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

but believe it or not I don't seem to have any installation logs. Or at least I can't find anything that looks like an install log. Keep in mind it is very possible that I don't know what I'm doing but I've followed the steps in the document and can't find the files it is taking about.

By signing out of Adobe Cloud, rebooting and signing back in I can now tell what updates are failing though.

Photoshop CC:

Adobe CSXS Extentions 4: CSXS Extentions 4.0.2 Update

Photoshop Camera Raw 8.1(CC): Update to the Camera Raw plug-in that ships with Photoshop CC. Adds raw support for new camera models.

DreamWeaver CC:

Adobe CSXS Extentions 4: CSXS Extentions 4.0.2 Update

Multiple attemps to update on both my main PC and my laptop both fail Any other suggestions?

I do not think the PHotoshop update is pressing as I have no new cameras that need support but I don't know what the Adobe CSXS Extentions 4: CSXS Extentions 4.0.2 Update is or what it does. Since it is for both Ps and Dw I suspect it is something "Core". I feel this issue does need attention because what happens if other updates fail??

D
DouglasBurrellAuthor
Inspiring
June 26, 2013

Ok I am sorry Douglas I missed that you are unable to locate the install logs in your original post.  The folder is not hidden so I am unsure why you would be unable to locate the files.  I would recommend contacting our support team so they can assist with reviewing the installation logs and determining the proper course of action to resolve the error.  You can contact our chat support at http://adobe.ly/yxj0t6.

You are welcome to also post your case number to this discussion and I would be happy to review your interaction with our support team.


After uninstalling CC Desktop and re-installing Photoshop CC, Praveen of Adobe Tech Support has determined that the problem is NOT with PS or Dw but with CC Desktop app as there are NO CURRENT UPDATES released for either program (CC versions I mean not CS6). He will escalate this to his supervisor as this is the first reported instant where someone has reported a problem with updates to PS or Dw CC.

Some how I am skeptical that I'm the only person to notice this happening.

Well I'm not going to worry too much about this any more. Eventually Adobe will figure it out. I'll use the CC version but KEPPING my CS6 versions installed and upto date because somehow I just don't trust that everything is as sunny as Adobe tells me it is.

Thanks for the help Jeff. You're the voice of reason over there at Adobe, if you didn't know it already.

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