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Texas1
Texas1
Participant
August 29, 2017
Answered

Valid email or scam from Adobe CC?

  • August 29, 2017
  • 3 replies
  • 3791 views

I received an email from mail@rt.adobesystems.com advertising a free preview of a new version of the Creative Cloud desktop app.  I was just wondering if anyone knew whether or not this is a real domain Adobe uses and whether anyone knows if there really is a newer version of CC out there.  I'm suspicious that this may be a scam email 1) because of the domain and 2) because clicking on the link in the email immediately takes me to a page where I am asked to put in my Adobe username and password. 

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Melissa,

I would request you to Contact Customer Care so that we can check the same for you.

Regards,

Sheena

3 replies

R
Roger6
Known Participant
December 9, 2017

anyone has news on this?
I tried to chat on customer care and after a while the chat drop or got cut off and never got a reply. Is this email legitimate or not?????

Please some one advise urgently. It happen to me when I downloaded a photoshop and a lightroom app which say is for mobile from the google store and I have to open an account and used my original login credentials thinking I would get connected to my cloud account but this looks more like a scam or phising. Does anyone know?

Eyewest
Eyewest
Participant
June 26, 2018

Considering Sheena works for Adobe can't she confirm the email address is valid or is she just trying to get her click rate up by providing pointless generic stock answers?

T
Tim231982660jam
Participant
March 8, 2022

Most likely, Sheena is an AI personality.

Sheena Kaul
Community Manager
Sheena KaulCommunity ManagerCorrect answer
Community Manager
August 31, 2017

Hi Melissa,

I would request you to Contact Customer Care so that we can check the same for you.

Regards,

Sheena

B
Buttercup57
Participant
August 29, 2017

I've had Photoshop for awhile and just recently added Illustrator. My welcome email about AI came from the same address you listed, so I'm thinking it's legit. I usually get a notice through the little CC desktop icon when apps need to be updated, though, not an email. I usually stay signed into both, but when I need to sign in to update any info (like a credit card) I still have to sign in.

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