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Valid email or scam from Adobe CC?

Community Beginner ,
Aug 29, 2017 Aug 29, 2017

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I received an email from mail@rt.adobesystems.com advertising a free preview of a new version of the Creative Cloud desktop app.  I was just wondering if anyone knew whether or not this is a real domain Adobe uses and whether anyone knows if there really is a newer version of CC out there.  I'm suspicious that this may be a scam email 1) because of the domain and 2) because clicking on the link in the email immediately takes me to a page where I am asked to put in my Adobe username and password. 

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correct answers 1 Correct answer

Adobe Employee , Aug 31, 2017 Aug 31, 2017

Hi Melissa,

I would request you to Contact Customer Care so that we can check the same for you.

Regards,

Sheena

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Community Beginner ,
Aug 29, 2017 Aug 29, 2017

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I've had Photoshop for awhile and just recently added Illustrator. My welcome email about AI came from the same address you listed, so I'm thinking it's legit. I usually get a notice through the little CC desktop icon when apps need to be updated, though, not an email. I usually stay signed into both, but when I need to sign in to update any info (like a credit card) I still have to sign in.

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Adobe Employee ,
Aug 31, 2017 Aug 31, 2017

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Hi Melissa,

I would request you to Contact Customer Care so that we can check the same for you.

Regards,

Sheena

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Community Beginner ,
Dec 09, 2017 Dec 09, 2017

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anyone has news on this?
I tried to chat on customer care and after a while the chat drop or got cut off and never got a reply. Is this email legitimate or not?????

Please some one advise urgently. It happen to me when I downloaded a photoshop and a lightroom app which say is for mobile from the google store and I have to open an account and used my original login credentials thinking I would get connected to my cloud account but this looks more like a scam or phising. Does anyone know?

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New Here ,
Jun 26, 2018 Jun 26, 2018

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Considering Sheena works for Adobe can't she confirm the email address is valid or is she just trying to get her click rate up by providing pointless generic stock answers?

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New Here ,
Mar 08, 2022 Mar 08, 2022

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Most likely, Sheena is an AI personality.

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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quote

Most likely, Sheena is an AI personality.


By @Tim231982660jam

 

Sheena is real and very personable.

 

She may not have access to the information requested and referred the user to a place where the answer might be found.  Since the original poster did not reply, we have to assume that the answer was found.

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LEGEND ,
Mar 08, 2022 Mar 08, 2022

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It's pointless. Anyone can fake an email address.  It's like checking whether a letter is really from Adobe by reading the address at the top. "Oh look, it's from 345 Park Ave. San Jose, so it must be real". This is not a joke - it's vital to understand that looking at the sending email is a totally unsafe way to check anything. 

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Community Expert ,
Mar 09, 2022 Mar 09, 2022

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According to WHOIS, **scam email address**.com is a domain owned by Adobe, and has been for more than 20 years.

 

https://www.whois.com/whois/**scam email address**.com

 

Assuming that the raw headings for the email showed that the email came from that domain, I think it's safe to conclude that the email from 3 years ago was valid.

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Community Expert ,
Mar 09, 2022 Mar 09, 2022

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Hmmm. Yet Khorus is marking this as a scam address. Hey, @Jeff A Wright, can you verify whether the reference address is a scam or for real? Whois says it's real, Khorus says it isn't. If it is real, Khorus needs thwapping. If it isn't, knowing will help us answer questions (assuming it ever comes up again). 

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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quote

Most likely, Sheena is an AI personality.

========

🤣 

@Tim231982660jam, it cuts both ways.  How do we know YOU'RE not a robot? 🤖

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 09, 2022 Mar 09, 2022

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Good challenge. FB page Tim Blevins, Clermont, FL.


--
*Timothy "Tim" D. Blevins, J.D.*

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Community Expert ,
Mar 09, 2022 Mar 09, 2022

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@Tim231982660jam 

Sorry, not good enough. 

 

Have you any idea how many bogus Facebook accounts are created daily? Ditto for Instagram, et al.  Meta has no litmus testing to prove you are who you claim to be. Any lunatic, robot, scammer or impostor can create a fake FB account and use it to disseminate fake news or the next miracle snake oil.  It's just one more reason not to trust anything you see in social media or email.

 

On the other hand, Adobe Employees in this space (denoted by the official Adobe red staff badge) are 100% genuine. 


3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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LATEST

Tim, I have met Sheena in person; she is real. She is not active in this community and has moved to a different role within Adobe.

 

Did you have a specific question, Tim? This discussion is quite old, with the last activity being in 2018. If you have any account-related questions, please do begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help you directly.

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