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Charles237344431dw9
Participating Frequently
March 24, 2022
Question

Valid Serial Number Not Working

  • March 24, 2022
  • 2 replies
  • 1210 views

I bought a new laptop and installed my copy of Photoshop CS Extended on it.  When I went to activate it, it told me I needed to deactivate the old copy first, so I did so.  Now ithe progrm is telling me the serial number is invalid.  Basically, it had me destroy a working copy and now will not allow me to activate the new copy.

 

The tech support the message links to is all about illegal copies verssus genuine.  I have a genuine copy, I just need the serial number to work.

 

As I was in the middle of a project, I would appreciate assistance with this matter.

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    2 replies

    Peru Bob
    Peru Bob
    Community Expert
    March 24, 2022

    See here:

    https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

    and here:

    https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

      Peru Bob
      Peru Bob
      Community Expert
      March 24, 2022

      The activation servers for CS through CS4 (except for a new installation of CS4 on a computer that did not have it previously installed) have been deactivated.  I'm afraid that you won't be able to activate it.

      C
      Charles237344431dw9Author
      Participating Frequently
      March 24, 2022

      This is CS6, sorry I did not specify.

       

      I can understand no longer supporting older sofware -- I dont need software support I need activation support.  I am left to feel that Adobe did a search and destroy by having me first kill the existing program before they told me I was not going to be able to activate it elsewhere.

        ProDesignTools
        ProDesignTools
        Community Expert
        March 24, 2022

        Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

        The only folks who have the ability to address serial number issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

        https://helpx.adobe.com/contact.html

        To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

        *** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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