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jožež98786839
jožež98786839
Participating Frequently
April 7, 2016
Answered

When I log on Photoshop CC I still can not go to the program - do I have to change host file?

  • April 7, 2016
  • 1 reply
  • 584 views

When I log on Photoshop CC I still can not go to the program - do I have to change host file?

This topic has been closed for replies.
Correct answer Bani Verma

Please follow the below mentioned steps:

1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • Adobe IPC Broker
  • After this anything that says adobe on it do a force quit for it

2- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

3- Reset the hosts file - Redirected IP addresses can prevent you from completing the licensing process.

4- Turn OFF any security software installed along with system Firewall, also if your have any browser Add On installed for advertisement blocking turn that Off too.

****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

5- Launch Creative Cloud app again and sign in

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
April 8, 2016

Hi Jožež98786839,

Kindly let us know if you are getting any specific issues while trying to launch Photoshop. You may also attach a screen shot, see, How to post a screenshot in the forum

Also let us know which operating system you are using.

Till then you may refer to the below link:

Troubleshooting FAQ: What should I do if I have a membership but my app is acting as if I have a trial?

Write back to us, if this helps.

jožež98786839
jožež98786839Author
Participating Frequently
April 8, 2016

Hallo.

Thank you.

When I open PS CC I find as follow,

When I log in again there is no change.

I have Windows 7 operating system

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
April 8, 2016

Please follow the below mentioned steps:

1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

  • Creative Cloud
  • Core sync & Core sync Helper
  • CC library & CCX processes
  • Adobe Desktop Common
  • Adobe Update daemon
  • Adobe IPC Broker
  • After this anything that says adobe on it do a force quit for it

2- C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

3- Reset the hosts file - Redirected IP addresses can prevent you from completing the licensing process.

4- Turn OFF any security software installed along with system Firewall, also if your have any browser Add On installed for advertisement blocking turn that Off too.

****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****

5- Launch Creative Cloud app again and sign in

Let us know if this helps.

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