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problem 1
New Participant
April 20, 2015
Answered

When installing CC, I recieve error message 'Download error.Please contact custumer support"

  • April 20, 2015
  • 2 replies
  • 301 views

today I'll try to install Adobe CC, so I recieve error message 'Download error.Please contact custumer support". I've search on the internet,and nothing was helpful.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Please refer to the threads below where this issue has been discussed:

Creative Cloud "Download Error" message

Creative Cloud - Download error - stubborn error

Regards,

Sheena

2 replies

P
problem 1Author
New Participant
April 20, 2015

Laptop Asus with system Windows 7 home premium 64 bit. I've try several times to delete opm.db file and to reinstall. Did not work, I still has a problem. Here's a picture

Govardhan.V
Govardhan.V
Participating Frequently
April 20, 2015

You can perform steps from beginning one more time.

1 )Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .

Under Program and Features list , locate Adobe Creative Cloud and uninstall the same.

2) Navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

3) Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Important :  Disable AntiVirus and Firewall temporarily.

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Once the installation process is completed, try loading Apps tab and check,

Still face same issue , create new Admin account on your Windows computer and launch Creative Cloud desktop app and try loading Apps list.

Mylenium
Mylenium
Brainiac
April 20, 2015

Nobody can tell you anything without proper system info or other technical details. You cannot find anything because you are not offering the right info.

Mylenium

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