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A
abigailg07121989
New Participant
March 25, 2017
Answered

Why are my Creative Cloud Applications not working?

  • March 25, 2017
  • 2 replies
  • 557 views

My Creative Cloud Applications (Indesign, Illustrator, Photoshop, etc) are not working. I open them and they either don't open or open and show the loading circle and show a "not responding" status. I've tried restarting. I've tried restarting and quitting the Creative Cloud app and re-opening it from the desktop icon. My Creative Cloud app itself is working. I require no updates though, for my computer or for any of the software...

Feeling helpless...

Please help...

Thanks!

Abby

This topic has been closed for replies.
Correct answer abigailg07121989

I figured it out. I had a font that was duplicated and was causing the programs to quit. Once I deleted the duplicate font and did a safe reboot I was good. Thank you for the help!

2 replies

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abigailg07121989AuthorCorrect answer
New Participant
March 29, 2017

I figured it out. I had a font that was duplicated and was causing the programs to quit. Once I deleted the duplicate font and did a safe reboot I was good. Thank you for the help!

kglad
kglad
Adobe Expert
March 25, 2017

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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abigailg07121989Author
New Participant
March 25, 2017

I just tried and I'm having the same issue. Any other suggestions?

maloupeters
maloupeters
New Participant
March 25, 2017

Same problem here. I have a CC photography account and since the new CC update my apps are on trail base again. Nothing changed except for the CC update.

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