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ShanManTV
ShanManTV
Participant
August 6, 2015
Question

Why can't I download Adobe Creative Cloud Desktop?

  • August 6, 2015
  • 2 replies
  • 1030 views

I want to download the Adobe Creative Cloud Desktop trial but I can't because the program refuses to download. I begin to download it, and the download usually gets to about here:

Then the download just stops and fails, showing up like this:

I have tried several says of fixing this, and none work. And i have changed "OBEE" or whatever the file is called to "OOBEE.OLD", and that didn't do anything. If anyone knows how to fix this it would be great. I'm on a tight schedule and I need to get the Adobe Creative Cloud asap. Thanks!

This topic has been closed for replies.

2 replies

Pattie-F
Pattie-F
Legend
August 11, 2015

moved from Adobe Creative Cloud to Creative Cloud Download & Install

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 6, 2015

uninstall anything cc that you might have installed.

run the cleaner per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer and retry installing the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

ShanManTV
ShanManTVAuthor
Participant
August 7, 2015

Hi! Sorry I'm a bit late on this but thanks for the suggestion. I'm trying to uninstall the CC apps I have, which I don't have a lot of. I just have the Adobe CC installer and Adobe shockwave player installed:

When I try to uninstalls the installer for Adobe CC desktop, it shows up as this:

I don't have any CC apps installed, so I think this is due to Adobe shockwave player, and in your instructions it says to uninstall all of the CC apps I have, and the only one I have is the Adobe CC installer. I think can't delete it because of Adobe shockwave player. which means I would have to uninstall adobe shockwave player in order to make it work. I don't want to uninstall shockwave flash player because of obvious reasons. What do you think I should do about this?

jbm007
Community Expert
jbm007Community Expert
Community Expert
August 7, 2015

ACC has nothing to do with Shockwave.

Look at the install date.

ACC does not install shockwave.

Run the un-installer. You have a corrupt download.

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