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Loobyloo1973
New Participant
June 1, 2015
Answered

Why does it keep saying 'Adobe Application Manager is needed to resolve this problem'?

  • June 1, 2015
  • 1 reply
  • 4849 views

I have been unsuccessfully trying to set up CC on my new iMac - I have downloaded desktop CC, but cannot see any of my apps - it says 'download error - download Creative Cloud'. So I quit out, download Creative Cloud again...and then repeatedly get the error. 'Adobe Application Manager is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of the Application Manager from etc etc...'. I do this, but it makes no difference and I keep getting the same messages. I'm getting really angry about this, it should be easy, and I have work to do! Can anyone help please? Thanks!

This topic has been closed for replies.
Correct answer Govardhan.V

Step 1 )

Trash Adobe Application Manager folder from Applications > Utilities.

Step 2)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 1, 2015

Step 1 )

Trash Adobe Application Manager folder from Applications > Utilities.

Step 2)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

julioponce
julioponce
Participating Frequently
June 14, 2015

Hi Brucgovn,

I tried this... and it still comes up with the same message

Govardhan.V
Govardhan.V
Participating Frequently
June 14, 2015

I checked after I used the Cleaner Tool and they were already gone.


Part B :

Follow below steps :

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud from Applications well.

Step3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash  2 folders named AAMUpdater and OOBE.

 

Step 4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash 3 folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

Step 6)

Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

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