Why is the Adobe Creative Cloud Connection speed so SLOW?

Forum|Forum|12 years ago
September 13, 2013
46 replies
50944 views

Why is the Adobe Creative Cloud Connection speed so slow? On my relatively fast broadband connection, I can usually download 100mb apps within a matter of minutes.

I have been trying to download 8 adobe apps via the creative cloud installer for nearly a whole day. So far Adobe Fireworks is the only app that is fully downloaded and that took about 7 hours. So at this rate it will probably take ALL WEEK to get through Premiere and After Effects !

This is utterly disgraceful. Please, please sort your servers out, Adobe!

Show previous replies

B

blata

New Participant

I am downloading illustrator cc and it has been 9 hours but only 30% done..

B

Benny T

New Participant

You can understand my total reluctance to download the CC 2014 updates and just feel like sitting on the CC package as is. Luckily this month I have changed to unlimited internet so I dont have to watch my download limits.

This is still totally frustrating and unaddressed by Adobe!

T

Tomanizer1

New Participant

The download times are still a disaster. It is totally unclear why the Creative Cloud is so slow. It's almost unusable. A good idea in theory, but they must be doing something wrong.

ngelkins

New Participant

Second all opinions here. This is unacceptable. Especially since this thread has been around for nearly a year and after ample time to fix this issue, I don't even see a single response from Adobe. I do see responses from Adobe in other similar threads (where the posters have most likely not had more extensive IT experience and aren't as able to state the reasons why this is obviously problem on Adobe's side) basically Adobe's response here is to blame the user and the user's equipment for the slow download speeds, and tell them to keep trying. This product wasn't created (and sold at a considerable price!!) so only highly experienced IT professionals with super fast networks could use it. Download speeds should at very least be commensurate with other similar services and it is clear they are not.

I

ijm

New Participant

Same here. Ultra slow download speed only explainable from Adobe wanting me to enjoy a day off, going to the beach, or both, while I download... one app.

T

The Guv

Known Participant

An article with router/firewall settings would be great - or perhaps get some dedicated download servers?

sudhin007

New Participant

Tried everything, nothing is working. Our internet speed is 4 mbps, then also slowest download speed from Adobe Servers while downloading the apps. The download gets stuck for an hour on 1% and moves on to 5%, then from there it takes 2 more hour to reach 25%. Finally, it says after some hours, download was unsuccessful. Utter disgusting waste of time & bandwidth. Guys from Adobe should seriously do something urgently to fix this mega annoying issue.

N

nbirkett51

Inspiring

Not sure it is a regional issue. As I posted earlier, the issue for me was the way my router was configured. A security option (not firewall per se) which was recommended prevented the CC files from being copied. Once I removed that option, all of my CC uploads are under 1 minute to download. My Internet speed is high (200+ Mbs.). I also can get clean and fast download through my work (university) computer system which has a much more advanced firewall than my home system does.

I do agree that Adobe should have figured out how to provide their files to customers without requiring customers to modify router settings. They have had plenty of time to sort this out. Disappointed that it still is happening.