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XD is not start installing on Win 10

New Here ,
Sep 09, 2018 Sep 09, 2018

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Hi Everyone,

I have tried to install the XD on windows 10, and it is showing me that " The Creative Cloud desktop app will open and install XD CC.", and it will open the Creative Cloud desktop app, but nothing will happen after that

please help

2018-09-10_14-31-50.jpg

2018-09-10_14-32-44.jpg

2018-09-10_14-33-18.jpg

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correct answers 1 Correct answer

Adobe Employee , Sep 11, 2018 Sep 11, 2018

Hi Rezan37542244,

As per the screenshot you have shared it seems that your Creative Cloud desktop app is corrupted, you will need manually uninstall and delete internal folders related to it to resolve this issue. To do so kindly follow the steps given here: Photoshop Installation Failed

After this use the direct download link to download and install the Desktop app again: Download Creative Cloud desktop app.

Let us know if this helps.

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Adobe Employee ,
Sep 10, 2018 Sep 10, 2018

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Can you try installing the CC desktop application directly from Download Creative Cloud desktop app​ and then install Adobe XD from the app. Let us know if that helped, or if you need more assistance.

Thanks,

Preran

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New Here ,
Sep 11, 2018 Sep 11, 2018

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Hi Preran,

Thanks for coming back to me

I have the Creative Cloud desktop application on my computer but I will reinstall it and will come back to you.

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New Here ,
Sep 11, 2018 Sep 11, 2018

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No, it didn't help

Creative Cloud desktop application is opening but nothing is happening

is there any way that I can download the file and install it without the Creative Cloud desktop application?

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Adobe Employee ,
Sep 11, 2018 Sep 11, 2018

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Moving your post to the Creative Cloud Download and Install forum to see if the experts here know of solutions that I am not aware of.

If you are in a rush, I suggest getting in touch with our customer support team at Contact Customer Care

Thanks,

Preran

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Adobe Employee ,
Sep 11, 2018 Sep 11, 2018

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Hi Rezan37542244,

As per the screenshot you have shared it seems that your Creative Cloud desktop app is corrupted, you will need manually uninstall and delete internal folders related to it to resolve this issue. To do so kindly follow the steps given here: Photoshop Installation Failed

After this use the direct download link to download and install the Desktop app again: Download Creative Cloud desktop app.

Let us know if this helps.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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i have tried again and again installing  adobe xd in my windows 10 (20H2) but  stop after  80% and skip 

 

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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LATEST

@chandan28238829t9an 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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