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Xd shortcut icon missing after installation

Advisor ,
May 15, 2017 May 15, 2017

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I'm on Windows 10 and have just installed Xd but it's not installed in my Program files / Adobe folder, and when I place a search it appears in my windows menu where it's not by default. So I always have to search for it. It's not possible to locate the program icon in my Windows file browser so I can't make a shortcut to desktop. It's like Xd has hidden itself somewhere on my machine but yet its "nowhere" to be found in the file structure on my drive. What's up?

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correct answers 1 Correct answer

Community Expert , May 15, 2017 May 15, 2017

can you open it via your cc desktop app?

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Community Expert ,
May 15, 2017 May 15, 2017

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can you open it via your cc desktop app?

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Advisor ,
May 16, 2017 May 16, 2017

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Yes, I can open it via Apps in the CC installer. But why can't I locate a desktop shortcut? Every other app I have installed are available as shortcuts when I looked them up in my Windows file browser, but not Xd. I've always found the CC installer to be somewhat unstable, so I always open my apps on my desktop with shortcut icons. They are always available.

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Community Expert ,
May 16, 2017 May 16, 2017

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are you using 'experience design' in your search or 'xd'?

and you can use your log files to see where xd was installed, Troubleshoot Adobe Creative Cloud install issues with log files

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Advisor ,
May 16, 2017 May 16, 2017

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I use both words / expressions. Sorry, I don't have the time to read trough miles of technical text like that. I hope Adobe don't expect people in general to plough that field. No offense to you however, it's not your personal fault that Adobe has left their paying customers for dry.

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