creative cloud download error "500" can't download apps "can't connect to adobe server"

Hello, i have a CC account, I already have a few apps installed, I need to install Indesign but when i try to, it says (in French):

"download error. impossible to access to adobe server. check your internet conexion and your denfense systeme (500)

obtain help

refresh apps"

-my conexion is perfect

-my protection is on

so i try the help option, they told me to turn the protection off and try again... BUT IT JUST WON'T WORK. I tried ten times...

This topic has been closed for replies.

Community Manager

Hi Imman,

You can follow the article: Troubleshoot Creative Cloud download and install issues to get the issues fixed for creative Cloud desktop app.

Let me know if it works or not.

Thanks,

Ratandeep Arora

Sign up