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Creative Cloud System Error - installation error

New Here ,
Sep 25, 2020

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Hello,

 

I'm trying to install the creative cloud app on my new laptop in order to use photoshop for school. However, everytime I try to open the CC app to do so, these 2 messages pop up.CC_Error.pngCC_Error_1.png

Of course I've tried 3 times do disinstall and re-install the program, but it keeps repeating this message and it doesn't seem to have a specific error code.

 

Does anybody know how to fix it? It would be very appreciated.

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Correct answer by John T Smith | Most Valuable Participant

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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Activation, Creative Cloud, Installation, New user

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Creative Cloud System Error - installation error

New Here ,
Sep 25, 2020

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Hello,

 

I'm trying to install the creative cloud app on my new laptop in order to use photoshop for school. However, everytime I try to open the CC app to do so, these 2 messages pop up.CC_Error.pngCC_Error_1.png

Of course I've tried 3 times do disinstall and re-install the program, but it keeps repeating this message and it doesn't seem to have a specific error code.

 

Does anybody know how to fix it? It would be very appreciated.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

TOPICS
Activation, Creative Cloud, Installation, New user

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56

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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Just to add- I've tried repairing it too but after 2% of loading it says that I need to be connected to the internet when I have full bars

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Most Valuable Participant ,
Sep 25, 2020

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That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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Sep 25, 2020 1
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New Here ,
Sep 25, 2020

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thank you! it worked!

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