Creative Cloud System Error - installation error

New Here ,
Sep 25, 2020

Copy link to clipboard

Copied

Hello,

 

I'm trying to install the creative cloud app on my new laptop in order to use photoshop for school. However, everytime I try to open the CC app to do so, these 2 messages pop up.CC_Error.pngCC_Error_1.png

Of course I've tried 3 times do disinstall and re-install the program, but it keeps repeating this message and it doesn't seem to have a specific error code.

 

Does anybody know how to fix it? It would be very appreciated.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

TOPICS
Activation, Creative Cloud, Installation, New user

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud System Error - installation error

New Here ,
Sep 25, 2020

Copy link to clipboard

Copied

Hello,

 

I'm trying to install the creative cloud app on my new laptop in order to use photoshop for school. However, everytime I try to open the CC app to do so, these 2 messages pop up.CC_Error.pngCC_Error_1.png

Of course I've tried 3 times do disinstall and re-install the program, but it keeps repeating this message and it doesn't seem to have a specific error code.

 

Does anybody know how to fix it? It would be very appreciated.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

TOPICS
Activation, Creative Cloud, Installation, New user

Views

123

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2020 0
New Here ,
Sep 25, 2020

Copy link to clipboard

Copied

Just to add- I've tried repairing it too but after 2% of loading it says that I need to be connected to the internet when I have full bars

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 25, 2020 0
Most Valuable Participant ,
Sep 25, 2020

Copy link to clipboard

Copied

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 25, 2020 1
New Here ,
Sep 25, 2020

Copy link to clipboard

Copied

thank you! it worked!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 25, 2020 0
New Here ,
Dec 27, 2020

Copy link to clipboard

Copied

Hi there, I am having the same problem downloading Creative Cloud/Lightworks on Windows. I have read your reply to the previous users message but I am noty sure what to do once I've clicked on the links in your reply. Can you please talk me through how to resolve the problem once I've clicked on the links. Any help would be much appreciated. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 27, 2020 0