Download & Install

When I try to download Creative Cloud, I click on “open file” in the downloads folder, and it won’t open the file. 

Hello. I’ve used Adobe Products since the beginning. Adobe customer service is horrible. In 2025 I allowed Adobe Techs to come on my computer to fix the issue of creative cloud crashing my computer. The log files clearly said creative cloud was the issue. They never solved the problem, what they did was destroy my computer. In July 2025 my computer completed  crashed with no way back and I had to purchase a new one. Adobe admitted to causing the issue and ALL they gave me was 1 month of service for free. I currently pay $69.99.Now we have a new issue. Creative Clould shows all apps are up to date and they are not. I’ve explained to the techs I will not talk on the phone and I will not allow the techs on my computer again. My case is in limbo and they refuse to respond. Soon the apps wont work because of Apple’s new chip system. Apps must be “universal” The only way to do that is for the upgrades to work.I’m posting the case number here: ADB-45838295-M4H6Adobe Complaint Hotline: 1-800-3

He intentado descargar adobe acrobar 2020 pro enun segundo ordenador y recibo un mensaje de uq ya tengo 2 licencias activas y que tengo que cerrar una pero no sé que ordenador es y no puedo acceder a él. ¿Cómo puedo cerrar la sesión en un ordenador que ya no tengo?

I used to be able to use my purchased lightroom 6.  Havent used it in a while and now after asking to be logged in 20 times it does nothing. Now it locked me out as well.  I have my password, have my previous purchased serial number and entered that. It still wont work.  I dont want to update to the cloud and all of that.  Want to use the old version that I had access to and was fine with.  My mom passed away 2 days, ago. Wanted to update a few pics and add to her photo collage.  Login 20 times, put the serial number, it locks me out.  Try to contact customer support its a stupid AI bot that does nothing.  So much new technology and nothing works, cant even get an email from adobe as it says I dont have an active account, yet I am logged in and it shows my previous purchases.  Such crappy support I cant believe it.

Hi everyone,I'm hoping someone has run into this before because I'm running out of ideas.I recently purchased the Creative Cloud Pro subscription, but every Adobe application I installed (Illustrator, Photoshop, After Effects, Premiere Pro) displays the following message: What I already did:Uninstalled and reinstalled Creative Cloud multiple times. Used the Adobe Creative Cloud Cleaner Tool. Restarted my PC after every reinstall. Verified my hosts file is clean (no Adobe entries). Confirmed I have internet access and can sign in to my Adobe account through the browser.I did dig around and I noticed that these services (services.msc) are completely missing:Adobe Desktop Service Adobe Genuine Software Integrity Service Adobe Genuine Monitor ServiceThey don't appear in the Services list at all. However, the Adobe folders are still present under:C:\Program Files\Common Files\Adobe C:\Program Files (x86)\Common Files\Adobeincluding folders such as Adobe Desktop Common, AdobeGCClient, and OO

I’m experiencing major compatibility issues with Adobe Bridge on a new Microsoft Surface (Snapdragon processor, ~$1500). Bridge either fails to launch or behaves unpredictably.I’ve used Bridge since version 1, and I pay over $700 annually for my Creative Cloud subscription. Beyond Bridge, several other CC applications still lack proper Windows ARM support, which significantly disrupts my workflow.Can Adobe confirm whether full ARM compatibility across the Creative Cloud suite is planned, and provide a timeline? This affects professional users who rely on Adobe tools daily.

Creative cloud is using a lot of memory space and all I use is photoshop (for about the next 4 weeks) for school. If I uninstall CC will I lose photoshop also?

A level 2 Adobe support rep sent me here. I am unable to reactivate by install of the Adobe CS6 Master Suite as I have reached the maximum device activations. I had some software issues that required full system reinstalls, which prevented me from deactivating my installs. Apparently, support is unable to reset activations anymore. Is there any way to reset this on my end? There are no devices listed under "Activated Devices" in my account page.

My Adobe CC App has always been displayed in my taskbar (where File, Edit, View, etc are) on my Mac.  Although I am signed in to my Account, and my account is up to date, it no longer displays.  I have no idea how to get it back up on my taskbar.  Any ideas please. 

J'ai acheter la version d'essai d'Adobe Podcast et je peux resilier à tout moment sauf que depuis 1 semaine bientôt mon compte ne charge pas, la rubrique "formule" ne charge pas. De ce fait, je me retrouve bloqué avec un paiement qui va bientôt avoir lieu alors que je veux procéder à sa rélisiation.. Quelqu'un peut-il m'aider svp ?

我的筆記型電腦沒有被移動到任何地方。我不知道為什麼 Adob​​eGCClient 會隨機出現在 C:\Windows\Temp 目錄下，並且裡面還有本地的 win32 x64 dll 資料檔。C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient 目錄下只有應用程式文件，沒有 dll 資料檔。我用命令提示字元清空了臨時資料夾，但我擔心程式打不開。C:\Windows\Temp 中出現了 Adob​​eGCClog 資料夾。原路徑為 C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient筆記型電腦上的 Adob​​e GCClient 莫名其妙地被清空了。我的 AGSService 在六月進行了更新。更新過程中，在 C:\Windows\Temp 目錄下產生了 Adob​​eGCClient 暫存檔案。這個臨時文件今天出現了，Photoshop Illustrator 可以正常打開了。

I upgraded my Mac, I have a perpetual adobe acrobat 2020 license. I am getting a message that my serial number is already in use on another computer and I have reached the maximum allowed. I must deactivate another computer in x amount of days. This is the only computer that I have the software on.

Our computer broke and we needed to purchase a new computer.  I still have the disc and the serial number for the CS5 which works perfectly well for the needs of our almost retired marketing company.  I cannot access any other computer as it is completely broken.  I would like to activate the program on my new computer.

Feedback-Idee an Adobe – KI, Creative Cloud und professionelle WorkflowsAls professioneller Anwender der Adobe-Produkte sehe ich großes Potenzial in KI-Funktionen – allerdings liegt der größte Nutzen nicht unbedingt in kreativen Spielereien wie Bildgenerierung, sondern in der Automatisierung komplexer und wiederkehrender Arbeitsabläufe.Aktuell entsteht der Eindruck, dass Adobe sehr stark auf neue KI-Funktionen und Vermarktung setzt, während bestehende professionelle Workflows teilweise durch Updates, Sicherheitsänderungen oder neue Bedienkonzepte komplizierter werden.Professionelle Anwender benötigen vor allem Stabilität, Effizienz und Verlässlichkeit. Neue Funktionen sind willkommen, aber sie sollten nicht zulasten bestehender Arbeitsweisen gehen.Adobe AcrobatDie stärkere Verknüpfung zwischen Acrobat, Illustrator und Photoshop ist eine sehr sinnvolle Entwicklung. Beispielsweise direkt eingebettete Bilder oder Inhalte aus PDFs in den jeweiligen Programmen bearbeiten zu können, ist ein

I’m looking to be able to see my Adobe Cloud files on the finder of my Mac. Adobe Help said to install the Adobe Cloud Drive on my Mac. Where do I download this software?

I no longer have access to the computers where the program is activated. What do I do when Adobe won’t help? Adobe “help” says y’all will answer fast. Not sure why they can’t just give the answer or the link to the answer… Please help? I need acrobat back. [Yes, the license is on the account, but the devices are not...]

Fresh installed windows 10 creating the following error when running installer for adobe creative cloud: The installer you downloaded won't work on your computer. Choose "OK" to download the installer that matches your windows. Error Code: 717. Pressing OK and downloading the suggested installer also return the error 717.

I need another method to reinstall my photoshop account. 

Acrobat pro 2017 라이센스를 사용하고 있습니다.프로그램 오작동으로 삭제 후 재설치하려 하였으나 사이트에서 지원종료로 인해 다운로드가 불가하여 커뮤니티에 요청드립니다.Acrobat pro 2017 프로그램 을 다운로드 할 수 있는 링크 부탁드립니다.

Looking for assistance in activating legacyDesign Standard CS5.5 andAcrobat Pro 9.0 products;previously functioning activation codes are not working and I am simply looking to activate these products to access legacy files; I note the compatibility issue with current operating systems, but as perpetual purchases the T&C require Adobe to allow continued access !

So 9 years on and this problem still there. It’s completely eating 1 CPU core on my laptop and desktop. Very  annoying on desktop - disaster for battery on laptop as CPU is running flat out on 1 core the entire time. Even if I kill the process it comes back after a while. Have removed all Adobe software from my laptop for now.

I currently have a 4-month free trial period for Adobe Creative Cloud Pro 2026, but I am unable to download any applications from creative cloud. Whenever I try to install apps like Illustrator, Photoshop, or Acrobat, the installation status gets stuck on 'Waiting' for long time, and the process never actually begins.  I have already tried the following troubleshooting steps, but none of them resolved the issue: 1. Reinstalled Adobe Creative Cloud desktop application multiple times.2. Restarted my PC multiple times Has anyone dealt with this before? Any fixes would be awesome. Thanks!

System incompatible' hides Install/Other Versions. Active CC Pro subscription. Please provide the 24.7.1 direct download link