Download & Install

I have 2 computers, an old one and a new one. I’ve had CS 5 on the old computer for probably 10 years, and on the newer computer for about 5 years.My newer computer had problems so I had to take it into the shop. In the meantime I used my old computer which I haven’t used for probably 3 years. I pulled up Photoshop to do something simple on my old computer and closed it.A few days later I got my newer computer back, opened Photoshop and got the message about the activation limit reached. I’m allowed to have it on 2 computers so….why am I getting this message?? But I thought no big deal because I was going to sell my old computer anyways. So I did the deletion of the software with the deactivation button while online on the old computer, finished, and figured I was done. I go back to the new computer and….. I still get the same message. I called Adobe and they basically said “It’s a legacy product. We can’t activate it anymore because our servers are closed for that; we haven’t offered

I purchased Adobe Creative Suite 5.5 Design Premium Student and Teacher Edition in 2011. I have my original installation discs, serial number, and Adobe-issued redemption confirmation dated July 31, 2011.I recently replaced a computer and followed Adobe's prescribed Help > Deactivate procedure to release an activation. The older installation now offers only trial mode, indicating that it was deactivated locally.However, my new Windows 11 computer continues to report "Activation limit reached," despite repeated attempts to retry activation.I have confirmed that the older computer can reach Adobe's licensing endpoint (successful "pong" response) and has TLS 1.2 enabled.My original email address is no longer recognized by Adobe's account system, and I cannot access support chat without an active subscription.I am requesting that an Adobe employee review my historical educational license record and determine whether the deactivation was received by Adobe's licensing servers. If it was n

Ik heb een wachtwoord aangemaakt voor Adobe en ik weter zeker welk wachtwoord het is. Nu wil ik Photoshop installeren en en de Photoshop-installer reageert niet op dat wachtwoord. Hoe kan dat?

I have CS6 master edn. I have previously installed components in Win 11.Due to a hardware issue Windows 11 25H2 has been reinstalled.I was installing Acrobat X, InDesign and Illustrator and got an error msg PxHlpa64.sys could not be installed.I understand this file is related to use of CD/DVD drives.A reboot failed, but I was able to recover using a restore point.Does anyone know which elements use this file?Or any other workaround?ThanksRichard

I’m cancelling my account, currently on the annual plan paid monthly. I don’t want to pay the cancellation fee so want to see what month my plan started and will cancel then.Where can I see when my annual plan started?

I need help on activate my adobe software

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

Since Adobe saw fit to lock the other informational thread, I'll post here instead.  It is unacceptable to pay thousands of dollars for software only to find out that the company refuses to support it on newer operating systems and instead forces you into a perpetual annual payment subscription model. CS6 works perfectly fine on Windows 11 so long as you install only the components that do not include the PxHIpa64.sys driver as follows... --------------------------------------------------Component installs PxHlpa64.sys--------------------------------------------------Adobe Flash Professional CS6 noAIR for Apple iOS support (FP) noAdobe After Effects CS6 noAdobe Audition CS6 yesAdobe Encore CS6 no (conditional on deselecting the SonicWrappers_ph component)Adobe Illustrator CS6 noAdobe Illustrator CS6 (64-bit) noAdobe Photoshop CS6 (64-bit) noAdobe Photoshop CS6 noAdobe Prelude CS6 noAdobe Premiere Pro CS6 noAdobe SpeedGrade CS6 no--------------------------------

My old system is gone, moved to a new system and now I get the error: "The serial number [xxxx] is already in use by themaximum allowed computers. You need to deactivate another computer within 25days to use this product." Elsewhere I saw an answer that said if I don't deactivate the license on the old system (can't do this, nor can somebody with a crashed hard drive), I can't install CS6 on the new system. Is that true? What kind of crap policy is this? Isn't Adobe a repoutable company that supports its products? Doesn't Adobe have a database that's checked to see if there are multiple computers running the same license? Why can't that be updated to forget the old system?Is there any solution for this? I've got a valid license that Adobe will not allow me to run.And I absolutely loath subscription software. 

Can I install photoshop elements 12 on my new computer with windows 11 using the disc I used on my older windows 10 computer?

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client 

Photoshop Elements 2020 – activation limit reached – old computers no longer availableI have a legitimate purchased copy of Adobe Photoshop Elements 2020 and have the original 24-digit serial number.The software was previously activated on two computers, but I no longer have access to either of those computers.I am now trying to install Photoshop Elements 2020 on a replacement Windows PC, but I receive the message:"The serial number is already in use by the maximum allowed computers."Is there any way for Adobe to reset or clear the previous activations so that I can continue using my existing legitimate licence?I can provide proof of purchase and the serial number privately if required.I do not want to purchase another licence — I simply need to transfer my existing Photoshop Elements 2020 licence to my replacement computer.

I have an older permanent license for Adobe Creative Suite 5 Design Premium and for Adobe Creative Suite 5.5 Production Premium.  I have moved both of these products to a new Windows computer.  I know the software is old, but it does what I need, and I don’t use it often enough to justify the cost of new versions.  After dealing with a driver issues that caused crashes, I managed to get the software installed on Windows 11 25H2, and it seems to work fine.   The problem is that the activation does not work because Adobe long ago discontinued the activation servers.   I keep getting a message that I have too many activations already, even though I deactivated those on my older computers.  I recall this happened to me about 5 years ago when I moved the software to a different computer.  Adobe support did something (I don’t recall what) that cleared up the issue.  Today, however, Adobe support told me they are not  trained at all on the older software, so I need to go to this forum for an

Creative Cloud Desktop fails to update with Error 190 on Windows 10 Pro 22H2 (OS build 19045.7663).The installer attempts to install Adobe Native Client (KANC) 7.0.7.25, but the installation fails during the OS requirement check.The installation log reports:“Sanity check for installation failed. Current OS version 10.0.19045 doesn't satisfy OS requirements.”“Error occurred in install product workflow with error code 190.”Windows Update is fully up to date.Troubleshooting performed:- DISM /Online /Cleanup-Image /RestoreHealth completed successfully.- SFC /scannow found corrupted files and repaired them successfully.- Creative Cloud Desktop was repaired.- Creative Cloud Desktop was removed using the official Adobe Creative Cloud Cleaner Tool, selecting “Creative Cloud only”.- Creative Cloud Desktop was reinstalled using Adobe's official Windows 10 64-bit installer.- Error 190 persists after the clean installation.The installer successfully connects to Adobe servers and receives HTTP 200

Une de mes liseuses et mon ordinateurs sont hors service et cassés. Je rencontre l'erreur de limite d'appareils (E_ACT_TOO_MANY_ACTIVATIONS). Pouvez-vous réinitialiser le compteur d'activations de mon compte (Activation Count Reset) ? 

I have reinstalled Adobe XI Pro but when I try to register the product it says that my serial number is already in use. I have already de-activated the same serial number in my old computer AND unistalled the program in the OLD computer. Can you please help? I can provide the serial number as well if needed and tried to call the Adobe Help Line but was advised that for this product, I need to post here.

I can no longer update the Creative Cloud desktop app on Windows 10. I keep getting Error Code 190!My Windows installation is up to date and has always been fully compatible with Adobe software. Microsoft itself will continue providing extended security updates through October 2027.Microsoft — Extended Security UpdatesAdobe’s own website also lists Windows 10 as compatible:Adobe — Creative Cloud system requirementsWhy am I no longer able to update the app? Are you seriously trying to force customers to buy new hardware and switch operating systems?This is outrageous! It violates consumer protection laws here in Brazil and amounts to false advertising, especially when you claim the software is compatible but, in practice, it does not work as advertised!I’ve been seeing reports of this issue on this forum for over a month. When is Adobe going to issue an official statement or provide a solution?

I am running Windows 10 Pro 22H2. When I launch the Adobe Creative Cloud Desktop app, I receive Error 190, stating that my system is incompatible and that the application cannot be updated.However, according to Adobe's official documentation regarding supported operating systems, Windows 10 Pro 22H2 is listed as a supported version.Could you please clarify why Error 190 is being triggered on a supported operating system and advise on how to resolve the issue?

I have a 2017 iMac running macOS Ventura 13.7.8. According to the forum, the best version of Photoshop is 23.x. Where can I download this version?

In the Creative Cloud desktop app, I enabled Avatar > Preferences > Apps > Show older apps.The problem is that my 2012 Mac Pro is incompatible with Photoshop and InDesign because my processor does not support AVX2 instructions.However, for the applications that can be installed, the "Other versions" option does appear—and in the case of Illustrator, as many as 32 older versions are listed. I don't understand why access to older versions is blocked precisely where it would be most useful: for applications that aren't compatible with my Mac Pro. It doesn't make sense. Why would I want to install an old version of Illustrator if I can install the latest one? On the other hand, why can't I install Photoshop 2024 and InDesign 19.5, which *are* compatible with my Mac?Adobe doesn't sell hardware. Why don't they give me access to older versions instead of forcing me to buy a new Mac? It would be so easy to keep customers who are still working on older Macs happy.Why does Adobe act thi

Bonjour je viens de prendre un abonnement pour indesign et je n'arrive pas à rentrer dedans il me dise "Votre version de InDesign (Beta) a expiré." alors que je viens de payer 62.20 €

Hi Hi, my GPU is NVIDIA GeForce GT 710 which only supports legacy driver v474. I cannot install Illustrator v29/v30 (Error 190). Please provide a direct download link / offline installer for Illustrator 2022 (v26) or 2021 (v25)."