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ShadowHB3
ShadowHB3
New Participant
May 17, 2016
Answered

Installer failed to initialize. This could be due to a missing file.

  • May 17, 2016
  • 2 replies
  • 19118 views

Hello. I am a PC user, and I am trying to resolve an issue with installing the download links listed on this page. When I try to run the setup, I get the message listed in the subject.

I initially tried to download the products from the Creative Cloud Desktop App, but while the download would start, it wouldn't finish entirely due to an error (I don't exactly remember the message). I ran the Creative Cloud Cleaner Tool, installed the Creative Cloud Desktop App, and tried running the download again. But it didn't work.

And so now, I've finished trying to manually install them, and this is where I am at now.


Can someone please help me out?

This topic has been closed for replies.
Correct answer faxpizza

If anyone is getting this error message recently, there is a really simple workaround (I hear it has something to do with Mac OS Sierra version): 

Right click Install.   Click Show Package Contents. 

Click "Show Package Contents."

Go to "Mac OS" folder, then double-click the "Install.app" inside.

It worked for me, and if it's a simple version problem, it'll work for you too~

2 replies

F
faxpizzaCorrect answer
New Participant
December 12, 2016

If anyone is getting this error message recently, there is a really simple workaround (I hear it has something to do with Mac OS Sierra version): 

Right click Install.   Click Show Package Contents. 

Click "Show Package Contents."

Go to "Mac OS" folder, then double-click the "Install.app" inside.

It worked for me, and if it's a simple version problem, it'll work for you too~

    M
    mattyfish
    New Participant
    February 25, 2017

    This worked!

    kglad
    kglad
    Community Expert
    May 17, 2016

    start at the top and work your way down applying applicable fixes until your problem is resolved.

    if cc (win):  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

    if, your error is:

    "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

    first, rename OOBE Folder to OOBE.old.

    to find OOBE:

    64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

    32 bit win OS: Program Files \Common Files\Adobe\OOBE

    mac os: HD>library>application support>adobe>caps

    mac os: USER>library>application support>adobe>OOB

    if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

    if you're using a dvd to install:

    copy the disc contents to a desktop directory and install from that directory.

    if you're using a mac:

    1. Try to Create a new user account in Mac with Administrator Priviledges.

    2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

    3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

    4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

    5. Start the installation again.

    if everything applicable above fails, check your installation logs:

    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

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