Says password isn't correct. What can I do?

Forum|Forum|9 years ago
April 12, 2016
2 replies
1148 views

I get a message that I have software to install, so I go to the control panel and it asks for my password. I use the same one that I use when I go to adobe.com (that one works fine online). On my control panel it shakes back and forth . . . no no. . .

I've also tried using the password for my computer. Still doesn't work.

What else can I do? I really don't want to call tech support - I need help from someone who speaks American!

Lynn

Creative Cloud

This topic has been closed for replies.

Correct answer Test Screen Name

I am having this same issue on my Mac, and nothing is working. I can't install the Acrobat.

There are some VERY misleading replies here. What it wants is NOT your Adobe password. This is a standard message shown by your Mac when you install anything, and you do what you do for all installs: use the admin password for your Mac. The message is shown by the Mac and Adobe can't change it in any way.

kgrafixAuthor

Known Participant

OK - the good news is that I was able to get in and reinstall Bridge. Bad news is, it still has the same problem. Quits on me before I can even finish opening the software! I'm wondering if there is a patch for Bridge? OS? Can't even seem to find that. Gee, i was so excited to get Bridge back, too. . . .

John T Smith

Community Expert

So much back and forth that I'm not sure about this... did you ever enter your Mac (not Adobe) password to prove to your computer that you have permission to make changes?