Dreamweaver CS5 will not open

[freicook]

I just downloaded Adobe CS5 Design Premium and installed. Every application opens without problem except Dreamweaver which will not open at all. I tried installing again and that didn't work. I even tried removing all of my preference files, old Application Support files and even Library Application Support files. Uninstalled CS4 and CS5 and installed a fresh copy of CS5.

Dreamweaver CS5 will not open. It gets to just before the splash screen and stops. It's not hanging either, I can click the dock and quit the app without a force quit. It appears that the open sequence is missing something.

Mac OS X 10.6.3

[Guest]

i've tried everything and I've given up.  too much trouble for a trial version in my case

[Guest]

Doesn't give you much confidence in Adobe's programing ability  does it?

You probably won't be parting with your hard earned money to give it to Adobe will you?

[benny_wong]

No more Adobe's programs....Now I know why they are not using Adobe.....

[craigalyn]

The scroll button on my Mighty Mouse doesn't work in Live View

What's with that?

works fine when not in live view

[JohnTHarrison]

ADOBE are you listening?

OS X 10.6.3 Build 10D573

CS5 Web Premium

Dreamweaver does not start at all - please reply or get your cheque book out and give me back some of the money I gave you. Macromedia used to be a cool company - Adobe have become a SELL SELL SELL - Microsoft mentality company -

GUESS WHAT ADOBE - when you're under a deadline and you need an answer quick - having support or customer service in a country where your language (English in this case) is not their first language only makes you angrier - are you getting this?

I suggest selling the old Macromedia products to the users who will create an open source suite of apps that work.

Have a nice day.

PS Switching the computer on and off does not work.

PPS I tried removing the coffee holder from the front of my mac but now CDs don't play.

[Patrick Carlson]

Your right. This solution does NOT work. I've even called their tech support and the guy was no help. Any other ideas?

[JohnTHarrison]

What OS are you guys using - I am guessing that all the raving and ranting does no good without some sort of feedback in the form of technical data. (I'm a grumpy bugger too).

[Guest]

As for me:  Mac OS X 10.6.3 (10D573)

Product is Dreamweaver CS5 as part of the Web Design Premium CS5 suite (upgrade).

Installer completed ok; log shows "nil fatal, errors, 10 warnings".

Running product from /Applications via mouse or via terminal gives the same result: it hangs, without even displaying the start-up logo.  It does respond because it can be quit via menu or keystroke.

Tried the two permission setting changes mentioned above (with 'Apply to enclosing folders') to no avail. Tried to re-install from DVD too - nope.

Other CS5 apps work fine (Photoshop, Flash, Illustrator).  Dreamweaver CS4 still works (but for me has a bug pasting clipboard text - can only do unformatted text paste which is a POS).

Filed big report with Adobe. Not happy.

[JohnTHarrison]

There doesn't seem to be a cohesive support system in place here. I have tried every avenue in the support option only to find yet another brick wall. Talk about the software user basement.

I have tried using all of the support systems on the site - none are relevant. I have tried re-installing - no good. I have tried to change my permissions - no good.

The products that I have bought do not even show up when I'm asked to specify a product that I have bought that may need support.

Sucks

[Guest]

I noticed that there seems to be some talk of FileVault interfering with DW3/4/5

I'd love to know how that came about...I use FileVault and have done since my G3 laptop.   Never have I experienced a problem with it and I've upgraded EVERY MAc system I have ever owned "over the wire" (Firewire, Ethernet) with FileVault enabled.  I find it disconcerting that a user-level application could even begin to cause problems with an OS component.  I know too little about either implementation but surely something like iMovie or Final Cut Pro (which my organisation uses) would be more likely to cause problems with Filevault...and they jolly well don't.

I started comparing permissions in /Applications/Adobe Dreamweaver CS5 and CS4 but there's a lot to plough thru. Sadly executing "./Dreamweaver --help" didn't do anything 🙂

I got bored and did a fast-user-switch to my "admin" user...and tried our sorry friend. Runs fine 🙂

Grrrr..  There's a reason I run w/ a limited user and I'm displeased that Adobe cannot seem to write the same sort of careful code as the rest of the MAc ecosystem.  This will need some checking...you don't happen to know if there's "strace" for Mac OS X?!

cheers!

[meeps]

Just a quick reminder to anyone that hasn't done so: try giving yourself permissions following this route:  mac hard drive/users/your user account/library/application support/adobe/dreamweaver CS5.

Don't go directly into applications or library from the hard drive.  Do it from your user name in a the finder window.

[Nevegal]

In my case it's definitely a File Vault issue (OS X 10.6.3).  Folder permissions are correct.  As soon as File Vault is disabled I can launch DW CS5.

No problems using DW CS4 with File Vault turned on.

Yes, I have submitted a bug report.  I cannot fathom how this was missed during QA.

[GFudge]

I am currently having the same issue.

Currently running OS X 10.6.2.

User is a network user (home folder on a server). Server is OS X Server 10.6.2.

On launch of Dreamweaver, no launch message appears. Dreamweaver then appears to be running (icon in the dock), but in the top menu bar only the apple and Dreamweaver menu options are available. You can quit Dreamweaver using this menu.

No error messages are appearing in the console.

When logged in as a local administrative user, Dreamweaver opens without any problems.

Giving the network user administrative rights does not solve the problem.

File vault is not turned on.

I have also changed permissions on the various folders mentioned in application support in both the main library folder that resides on the machine (Macintosh HD>Library) and within the user library folder (which in this case actually resides on the server, not on the local machine).

My assumption from all that has been posted (particularly in terms of permissions on a folder in the user's library folder) is that for network users the software is not able to get a path to this folder when it is residing on the server.

Acrobat has a similar problem for network users, which as far as I am aware Adobe has no plans to fix. This was also because of support access to a folder that had permissions problems. This was solved via a folder re-direct on the server (http://www.macsmarts.com/?p=353).

If someone at Adobe can tell me which folder to re-direct. I'm happy to try this to see if it can work (I'm assuming it is the folder mentioned in the user home folder?) - I might try it anyway.

This is the third bit of software that we have installed in the past 6 months that has a problem like this. Given that a network system of this type is fairly commonplace, it is a bit disappointing that this architecture seems to be un-supported.

[Disc_Dogger]

This is not an Apple/Adobe issue. This is an Adobe/Adobe Customer issue.

I have paid a substantial upgrade price for my CS5 Software Suite, and it's not unreasonable to expect the software to work as advertised.

The fact is that Dreamweaver CS5 works if you DO NOT have FileVault turned on and will NOT work if you have FileVault turned on. And, it's not that Adobe programs can't work with FileVault turned on...All the other CS5 programs work fine, and all the CS4 program work fine including Dreamweaver CS4.

Adobe, it's time to fix the problem...

[Nevegal]

Has there been any official/un-official response by anyone at Adobe regarding this problem?

[GFudge]

I've tried a folder re-direct from the server with regard to the Users>[user name]>Library>Application Support>Adobe>Dreamweaver CS5 folder.

The folder re-direct is working (the folder now resides in the Users>Shared folder on the hard drive of the local machine, with an alias in the user home folder). However, Dreamweaver is still displaying the same behaviour as previously.

[meeps]

Now that Adobe has shipped the pre-orders and is getting further into the ordering and shipping of this Dw CS5, the complaints on this are going to turn into a deluge.

[davidjob@adobe.com]

We are attempting to find the root cause of these issues and get documentation posted for our customers.  We have create a techdoc for this issue.  For information, please see "Nothing happens when launching Dreamweaver CS5 on Mac" (cpsid_84413).

The solutions posted are known to fix this issue.  There are additional solutions in this forum post we are attempting to verify.  We will continue to update the techdoc as new solutions are confirmed as quickly as possible.  If the information does not resolve your issue, please post comments to the techdoc.

I am truly sorry we haven't fully isolated this issue yet.  Hopefully we can find all of the solutions to this issue soon.

David Johnson

[Disc_Dogger]

David (at Adobe):

First of all, thank you for responding here (on the forum) to this issue. It is somewhat comforting to know that Adobe is aware of the issue and is working to address it. The most frustrating part of these forums, when a problem/question is not user related, is to not know whether Adobe is aware and/or working to solve said problem.

While there may be more problems with Dreamweaver CS5, the one I am familiar with, and others seem to have the same issue, has to do with FileVault. With FileVault running, Dreamweaver CS5 will not launch. On the same computer, with a different user not running FileVault, or with FileVault turned off, Dreamweaver CS5 launches fine.

I/We are looking forward to a solution asap as it is frustrating to be using all other CS5 applications, but to have to go back to CS4 to run Dreamweaver.

TIA

[Guest]

I just tried out a solution from Adobe support which is similar to the one's mentioned in this forum.  The first did not work and the second (removing Filevault protection) I am unable to affect as I require said protection for operational reasons.

I did mention that perhaps a patch to locate Dreamweaver CS5 config data on a non-Filevault area might help?  If you (on the Mac) compare the contents of:

/Users/<username>/Library/Application Support/Adobe/Dreamweaver CS4

  and

/Users/<username>/Library/Application Support/Adobe/Dreamweaver  CS5

...you will note that all the per-user config data and customizations aren't even there.  So as a work-around if we try not to locate said data there for now....and yes, it's just a workaround of course as this breaks migrations.

Still....

Cheers

[Patrick Carlson]

Tried all your "solutions". NONE work. Try again!

[GlidewellIT123]

Mac OS 10.6.3 - Mac Pro - Network Home Shares

GFudge, we are experiencing the same issue.  As you have, I tried to redirect the folders mentioned in this forum to local drive. Issue remains.  The usual response I get from Adobe is Network Home Shares are not supported.  Have you discovered a solution yet?  I have a whole department to upgrade, but we will have to stick with CS3 until this issue is resolved.

[GFudge]

I've not managed to get this working yet. I've tried re-directing the folder to various places - the application folder, direct to the hard-drive.

I have tried removing the folder to see what happens when Dreamweaver is launched. In this instance, another folder is created. However, in the previous existing folder, there are two files shown (file path included):

Users>(username)>Library>Application Support>Adobe>Dreamweaver CS5>en_US>Configuration>MacFileCache-2828CDF7.dat

Users>(username)>Library>Application Support>Adobe>Dreamweaver CS5>en_US>Configuration>MacFileCache-E664D863.dat

When the folder is re-created after moving, these .dat files do not appear. Maybe access to or creation of these files is the issue.

I would hope that this could be resolved for users with network home shares. The security protocol of our organisation (and I imagine many, many others) dictates that users have to be centrally managed as opposed to locally, which is also important in terms of data recovery for business continuity. We have invested heavily to allow this to happen in terms of hardware. To also invest in software that does not work on this architecture is problematic to say the least.

Unfortunately for us, we only have the CS5 version of Dreamweaver, purchasing recently in terms of an expansion of our team's remit, so going back to a previous version isn't an option.

[JohnTHarrison]

OS X 10.6.3 - Macbook Pro

I switched off FileVault and reinstalled DWCS5. This solved it for me but took hours to decompress the vault and now my machine is less secure. Adobe have dropped the ball on this one.

[JohnTHarrison]

This thread is marked as 'Possible Answered' That's a laugh.

Seems that nobody has a general solution to this problem and Adobe are stumbling around in the dark. The only thing that seems to work so far is to try all of the above fixes and then hope for the best.

If I built software like this - I'd get fired . . .

Has there been an official announcement yet from Adobe???