Access to the admin console

[георгий_1631]

Hello. There was a problem with access to the admin console. An employee of our company who was an administrator quit and did not give anyone the administrator account. How can we restore access to the admin console?

[Bani Verma]

Hi there, 

I'm sorry you are having trouble accessing the Adobe Admin console because the primary Admin has left the organization.

To better help you, I need to check your organization's subscription.

I have reviewed your Adobe ID and couldn't find any associated subscription. Could you please share the Adobe ID(email address) of the employee who left in a personal message with me? 

I'll check the details and get back to you with a resolution soon. 

I'm looking forward to hearing back from you.

Thanks, 
^BS

[георгий_1631]

Access to the admin console was provided via email (email removed)

Users with subsribtion:(email removed)

So there was a subscription to (email removed), but the former admin deactivated it at 17.04.2025. We are already talking about theft of the Admin Console. 

(Edited by moderator: please refrain from sharing personal details here as this is a public forum, instead use the personal message option to do so.)

[георгий_1631]

Also. I was able to contact the former administrator. He refuses to return the admin console account to us. 

If it helps, I can write the VIP number and contacts of the distributor from whom we bought the subscription

[Bani Verma]

Thank you for sharing the details with me. I have reviewed each account and found that morozov@******** was not the subscription's Admin. The premier-plast@***** account is the org Admin, and they should be able to access the Admin Console.

If the access to the premier-plast@***** account was with the one who left, we need to take a different approach to resolve this. 

I have sent you a personal message with some details. Please check it and let me know if you have any questions.

Thanks,
^BS

[miriah_8033]

Hi! I am having the same issue as above. My Administrator has quit and we are attempting to switch his acocunt to a new hire, but we dont have his log in informaiton. We also cant access any right for the account because of this.

[Anshul_Nautiyal]

Hi @miriah_8033,

Thank you for reaching out. Based on your query, it seems you are unable to access the Admin Console as your sole admin has left the organization, and you're trying to transfer their admin role to another user. Please confirm if this is the issue you need assistance with.

I have sent you a personal message regarding this matter. Kindly check your inbox for further details.

Regards,
^AN