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default3rl6gf6f70le
New Participant
April 12, 2024
Answered

Acrobat updates not working from internal updates server (AUSST)

  • April 12, 2024
  • 1 reply
  • 781 views

I have been trying to work out why Adobe Acrobat isn't updating from our internal update folder and have come to the conclusion that its because the files in the Acrobat folder are created without the correct permissions. I have repaired the permissions, so it now works for me. Is this likely to be fixed or do I need to fix the permissions after each update sync?

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Correct answer SuJoshi

We might need to dig deep into this issue if this is happening with only Acrobat folders. I would request you create a support ticket from the admin console and share the screenshot and AUSST logs from the server so that we can forward it to the Acrobat team for further investigation.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
April 15, 2024

@default3rl6gf6f70le  As per my knowledge, all the Adobe update folders should have read/write permission so that the server can download the updates and the client machine can get those updates.

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default3rl6gf6f70leAuthor
New Participant
April 22, 2024

Yes, I gathered that, this was a fresh download on a new server so the folder structure was created by the tool, most of the folders are fine but some of the Acrobat related ones don't have the correct permissions applied. I have just confirmed that new updates are also downloaded with the wrong permissions for the new files even though the folders are now correct, with inheritance enabled.

 

 

 

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
May 1, 2024

We might need to dig deep into this issue if this is happening with only Acrobat folders. I would request you create a support ticket from the admin console and share the screenshot and AUSST logs from the server so that we can forward it to the Acrobat team for further investigation.

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