Acrobat XI Std register issue on non-english os

Report · May 08, 2014

Hi,

I'm deploying Acrobat XI via SCCM in unattended mode.

MST has been created with all settings EULA, license key, etc and following language options:

in "Installation Options" (silent mode):

Application Language English (US). No other options marked.

Also, I made some change in "Direct Editor" in "Property" table. "Lang list" has been changed to "en_US".

Installation and register works perfect on all "English" systems (by meaning English, it is location in OS). But on all non-English systems after installation following error occurs:

Of course no need to know norwegian to understand that this is something wrong with license key or installation itself. So started googling and this article found:

Error "Language mismatch between entered serial number and Acrobat launch language" | Windows

But what is strange, default language is English. Checked this in Acrobat option and in Modify option.

To clarify, I want to deploy Acrobat XI Std do different locations over the word with English language as default.

How to solve this issue?

Report · May 08, 2014

This sounds similar to this KB document but not exactly. Try one of the solutions and let the forum thread know the results.

Serial dialog box appears | Printing | Version 11.0.01

Report · May 09, 2014

I'm installing Adobe 11.0.0 above solution is for 11.0.1

I checked this key and couldn't find any difference HKLM\Software\Adobe\Adobe Acrobat\11.0\Language\current\ "acrobat.dll"

Also, checked wow6432Node and acrobat.dll was missing so I added it but this didn'r resolve whole issue.

I made additional tests today.

Downloaded package once again from: http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Created new MST files with different options options:

1. Install all language marked

but I'm getting error during installation (msiexec /i AcroStan.msi /qb TRANSFORMS=AcrobatXIStandard3.mst)

2. Only en_US chosen. Installation completed successfully. So i started to test Acrobat.

a. Convert Web page to PDF -> OK

b. Print to PDF -> License box appeard ! -> so I manually put there license key and got this freaky ERROR (S/N doesn't match) once again!

How hard it can be?

Report · May 09, 2014

Sounds like you are trying to install languages but the serial number doesn't match. You probably need to talk with Adobe Customer Service and verify which languages the serial number will install. I know that English is always the default but if you attempt to install a language that the serial number isn't set up for then you get this error.

Report · May 09, 2014

Hi,

I think you should start over. If you're copying dlls and modifying installer tables you're on the wrong track. It's possible there is a bug in there, but I don't know of any at the moment. Suggestions:

Use the enterprise documentation. Start here: Acrobat-Reader Enterprise Toolkit Home
Get your downloads from the ftp site on the same page (above).
Follow the Wizard guide and Admin Guide.
Look in the Admin Guide's troubleshooting section. For example, there's a cmd line in there that shows how to specify the lang when using a transform. But there's more than one way.
Verify you have the serial number for the languages you want to install.

So is this your goal? : Install English only on systems that are English and install English and Norwegian on systems that are Norwegian?

Ben

Report · May 11, 2014

I found the solution to my problem. Try it and see if it works for you too. Pasted below is what is posted as the solution in my thread. Good luck.

"

I contacted customer support and had a live chat session. It turns out the issue is that to use a volume licensing key, you need to download the installer from within the licensing portal on the adobe website. Once I downloaded it from there, extracted the msi and used the same transform, the install worked.

In other words, Other downloads probably won't work for volume silent installs but does work for manual installs. You'll need to download from within https://licensing2.adobe.com/

"

Bryndon

Report · May 12, 2014

So, I went to https://licensing2.adobe.com/ and downloaded files once again:

But unfortunately it's still not working.

For all Languages (and different than en_US) I still got Lang_list error. Only en_US (default) is working.

Even if installation is done with default language on machines where location is different from "United States" (see example)

following window appeared:

So, how to install this version to use it over the world with different "locations"?

Report · May 12, 2014

Where exactly were you getting your installer? The Trial download ESD from Adobe.com is supposed to work for both RETAIL and VOLUME serial numbers.

Report · May 12, 2014

The information about where to get the installer is incorrect. You can download the installer from anywhere it's available.
You still haven't confirmed your specific goal. Is it to: Install English only on systems that are English and install English and Norwegian on systems that are Norwegian?
I pointed you to the Admin Guide's troubleshooting section which has a cmd line for this error. Try it and if it fails, post your cmd line and result.
Have you confirmed you have the right serial? You need one specific to the language(s) you are installing.

Ben

Report · May 13, 2014

I was trying to install it in English (only English) language on systems from different countries.

It seems that this issue is called "Installer finds operating system language and rejects serial number".

I was told by Customer Service to apply 11.0.04 hotfix (11.0.04 Planned update, Sept. 10, 2013 — Acrobat and Adobe Reader Release Notes) to installation source. And this suggestion helped me a lot.

Today I deployed English Acrobat 11.0.04 Std successfully to non-english operating system.

Sebastian