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A
Anonymous
May 8, 2014
Question

Acrobat XI Std register issue on non-english os

  • May 8, 2014
  • 2 replies
  • 2185 views

Hi,

I'm deploying Acrobat XI via SCCM in unattended mode.

MST has been created with all settings EULA, license key, etc and following language options:

in "Installation Options" (silent mode):

Application Language English (US). No other options marked.

Also, I made some change in "Direct Editor" in "Property" table. "Lang list" has been changed to "en_US".

Installation and register works perfect on all "English" systems (by meaning English, it is location in OS). But on all non-English systems after installation following error occurs:

Of course no need to know norwegian to understand that this is something wrong with license key or installation itself. So started googling and this article found:

Error "Language mismatch between entered serial number and Acrobat launch language" | Windows

But what is strange, default language is English. Checked this in Acrobat option and in Modify option.

To clarify, I want to deploy Acrobat XI Std do different locations over the word with English language as default.

How to solve this issue?  

This topic has been closed for replies.

2 replies

B
BryndonB
Participant
May 12, 2014

I found the solution to my problem. Try it and see if it works for you too. Pasted below is what is posted as the solution in my thread. Good luck.

"

I contacted customer support and had a live chat session. It turns out the issue is that to use a volume licensing key, you need to download the installer from within the licensing portal on the adobe website. Once I downloaded it from there, extracted the msi and used the same transform, the install worked.

In other words, Other downloads probably won't work for volume silent installs but does work for manual installs. You'll need to download from within https://licensing2.adobe.com/

"

Bryndon

A
Anonymous
May 12, 2014

So, I went to https://licensing2.adobe.com/ and downloaded files once again:

But unfortunately it's still not working.

For all Languages (and different than en_US) I still got Lang_list error. Only en_US (default) is working.

Even if installation is done with default language on machines where location is different from "United States" (see example)

following window appeared:

So, how to install this version to use it over the world with different "locations"?

A
Anonymous
May 12, 2014

Where exactly were you getting your installer?  The Trial download ESD from Adobe.com is supposed to work for both RETAIL and VOLUME serial numbers.

A
Anonymous
May 8, 2014

This sounds similar to this KB document but not exactly.  Try one of the solutions and let the forum thread know the results.

Serial dialog box appears | Printing | Version 11.0.01

A
Anonymous
May 9, 2014

I'm installing Adobe 11.0.0 above solution is for 11.0.1

I checked this key and couldn't find any difference HKLM\Software\Adobe\Adobe Acrobat\11.0\Language\current\ "acrobat.dll"

Also, checked wow6432Node and acrobat.dll was missing so I added it but this didn'r resolve whole issue.

I made additional tests today.

Downloaded package once again from: http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Created new MST files with different options options:

1. Install all language marked

but I'm getting error during installation (msiexec /i AcroStan.msi /qb TRANSFORMS=AcrobatXIStandard3.mst)

2. Only en_US chosen.  Installation completed successfully. So i started to test Acrobat.

     a. Convert Web page to PDF -> OK

    b. Print to PDF -> License box appeard ! -> so I manually put there license key and got this freaky ERROR (S/N doesn't match) once again!


How hard it can be?

A
Anonymous
May 9, 2014

Sounds like you are trying to install languages but the serial number doesn't match.  You probably need to talk with Adobe Customer Service and verify which languages the serial number will install.  I know that English is always the default but if you attempt to install a language that the serial number isn't set up for then you get this error.

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