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Mike_Schwabauer
Participant
October 24, 2024
Question

Admin Console report to show if named user licenses are actually utilized

  • October 24, 2024
  • 2 replies
  • 1029 views

As an enterprise (named user licensing), a really important thing to be able to understand is whether a license that has been "granted" to a user for Adobe applications is actually being "utilized". For example, if a user asked for and was given an Acrobat Pro license, but they my actually have continued using Reader and never actually signed into Creative Cloud. 

 

Being able to report from the Admin console whether named users are currently -- or have ever -- signed into Creative Cloud would be a wonderful piece of data to obtain.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 25, 2024

    Hi @Mike_Schwabauer in lieu of the Admin Console not tracking usage, we use Flexera - it gives us the reporting we need for contract true ups and monitoring usage.

      M
      Mike_SchwabauerAuthor
      Participant
      November 25, 2024

      Thank you, @Kevin Stohlmeyer -- I'll have to look into that.

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        November 24, 2024

        @Mike_Schwabauer 

         

        I've moved your post from Creative Cloud Desktop to the Enterprise & Teams forum.

         

        Jane

         

        Bani Verma
        Community Manager
        Bani VermaCommunity Manager
        Community Manager
        November 25, 2024

        Hi Mike, 

         

        Thank you for reaching out and sharing your concerns regarding Adobe license management. Currently, the Adobe Admin Console does not offer a feature to track individual usage of Creative Cloud apps, including details about the frequency or duration of software usage by licensed users.
        If this functionality would be valuable for your organization, you can submit a feature request through the Adobe Feature Request Form (Wishlist).

         

        You may also want to refer to the following thread where a similar discussion has been done and could contain helpful information for you: https://adobe.ly/3AXom96.

         

        Please let us know if you need further assistance or have additional questions.

         

        Thanks, 
        ^BS

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