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Admin Console

Community Beginner ,
May 14, 2023 May 14, 2023

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I need to update my billing information and it keeps saying login to the Admin console and then when I try - it says I dont have access to it and to contact the administor for the account! Im the only person on the account!! and that stupid chat robot is good for nothing! Is there an actual number or email I can contact at Adobe to get this fixed! 

 

Cheers

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correct answers 1 Correct answer

Adobe Employee , Jul 03, 2023 Jul 03, 2023

Hi @Rebecca298821495bjl, I have shared the details with you in a personal message; please connect with us so we can help you on priority. Thanks!

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Community Expert ,
May 14, 2023 May 14, 2023

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go to https://account.adobe.com

 

any problem?

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Community Beginner ,
May 14, 2023 May 14, 2023

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Yup I can get to that part and be logged in - but cant get to the admin console part for the billing issues 😞 

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Community Expert ,
May 14, 2023 May 14, 2023

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you're confused.

 

do you have a teams or enterprise subscription?

 

if not, you do not have access to a teams/enterprise admin console.

 

ie, if you have an individual subscription,

https://helpx.adobe.com/manage-account/using/update-billing-information.html

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Community Beginner ,
May 14, 2023 May 14, 2023

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I’m permanently confused haha! yes its a team ones because a lady that use to work here set it up. She is no longer here and it’s just me doing it - and her account was taken off it - hence why I’m confused why I cant sign in to the next part and it keeps saying contact the administrator for the account. 

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Community Expert ,
May 14, 2023 May 14, 2023

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ok.

 

the owner of the teams subscription is an automatic admin. are you the owner?

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Community Beginner ,
May 14, 2023 May 14, 2023

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I didnt set up the account - but I am now the only person with access to it 

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Community Expert ,
May 14, 2023 May 14, 2023

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now, do you know what adobe id/password was used for your owner account or that lady's admin id/pass?

 

if not, can you contact her?

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Community Beginner ,
May 14, 2023 May 14, 2023

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I don’t know her login or password and have tried reaching out to her multiple times with no luck. So is there some way I can reset it or do I basically have to make a whole new account? 

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Community Expert ,
May 14, 2023 May 14, 2023

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you'll have to contact adobe support. you typically would do that via the admin console, but obviously that's a problem for you.

 

you also have phone support. do you see a number on your adobe invoices?

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Hi @Rebecca298821495bjl, I have shared the details with you in a personal message; please connect with us so we can help you on priority. Thanks!

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