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D
d_m_h1
New Participant
January 17, 2012
Question

Adobe 10.1.2 and SCUP errors

  • January 17, 2012
  • 1 reply
  • 1898 views

Hi,

In my testing for pushing out the Adobe 10.1.2 update using SCUP, I had something that had never happened previously.  When the update ran, I got a message from the windows "Interactive Services Detection" stating "A program on this computer is trying to display a message"  the detailed info say that the program c:\windows\installer\msia908.tmp is sending the message. Also listed "This problem occurs when a progam is not fully compatible with Windows".

It was also trying to for Outlook closed and gave info messages in the event viewer about IE.

Any ideas?

This topic has been closed for replies.

1 reply

S
Adobe Employee
SubratoNamata
Adobe Employee
January 18, 2012

Hi,

What are you trying to push Adobe Reader 10.1.2 or Adobe Acrobat 10.1.2 ? (There's no product called Adobe 10.1.2)

I have tested pushing both Reader and Acrobat 10.1.2, and have never seen this message occuring. Can you answer few of my queries ?

1. Did you see this message only in one machine ?

2. What's the OS version of the client machine you tried ?

3. On the same machine, if you double click and install the patch, do you still see the same set of errors ?

4. So once you got the message, was the update successful ?

5. Can you try testing SCUP on other machines as well and see if you can the same errors ?

D
d_m_h1Author
New Participant
January 19, 2012

I replied, don’t know why it didn’t post, here it is again

What are you trying to push Adobe Reader 10.1.2 or Adobe Acrobat 10.1.2 ? (There's no product called Adobe 10.1.2) Acrobat X Pro and Standard going from 10.1.1 to 10.1.2

I have tested pushing both Reader and Acrobat 10.1.2, and have never seen this message occurring. Can you answer few of my queries ?

1. Did you see this message only in one machine ?

S
Adobe Employee
SubratoNamata
Adobe Employee
January 23, 2012

Wierd, just after I sent you a private e mail, the reply seems to be working for me now, so here is my response,

  1. Did you see this message only in one machine ?----------------- Saw this on two machines. I pushed it out to 5. The only two that showed this error were the two with Outlook open.
  2. What's the OS version of the client machine you tried ?------------------- Win 7 x32
  3. On the same machine, if you double click and install the patch, do you still see the same set of errors ?---------------- No, the .msp runs fine.
  4. So once you got the message, was the update successful ?----------------------------- Yes, but, It locked up the screen with a grey background and I have to cancel out of the message to close Outlook.
  5. Can you try testing SCUP on other machines as well and see if you can the same errors ?---------------- I will run it on a few more and get back to you.

I tried with "Interactive Services Detection" service being started and then pushed 10.1.2 update. Even in that case, there was no such message came to me. Could you please let me know, at what point of time are you seeing this message during scup testing?

e.g. during the SCCM advertisement appearing at the system tray ? Or right after you click on Install ?

And also what happens ? we you click on (at the interactive services detection dialog )

a) View the message

b) Show program details

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