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C
casual_coder0D4B
New Participant
January 10, 2020
Answered

Adobe Acrobat does not start if the computer has no Internet connection

  • January 10, 2020
  • 1 reply
  • 1699 views

Hello,

we use the online version of Acrobat with the Federated ID.
Runs cleanly when the computer is connected to the Internet.

But as soon as the computer is offline, you cannot use Acrobat.
Acrobat requires an internet connection.

Does anyone have a solution for this problem?

This topic has been closed for replies.
Correct answer SuJoshi

Hi,

I assume the app is not opening because the machine is not connected with the internet and asking you to log in. As you are using named user license, the application requires an internet connection and for various reasons like authenticating your account, verifying the subscription, etc. 

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
January 23, 2020

Hi,

I assume the app is not opening because the machine is not connected with the internet and asking you to log in. As you are using named user license, the application requires an internet connection and for various reasons like authenticating your account, verifying the subscription, etc. 

    H
    HaSchCOBA
    New Participant
    January 27, 2020

    Hi, if you have logged on to Acrobat, the logon is valid for 99 days.
    So this information must be stored locally on the client so that you can start Acrobat also in offline mode.

    See here:

    Grace period for logon to Acrobat 

     

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    January 27, 2020

    Hi,

    I agree with you however if you are using named user license then there are various factors causing this issue.

    Whenever you sign in to the application it stores a sign in information on your machine so whenever you restart the machine it takes the information automatically and never asks for sign in again however after restarting the machine if that file is not available or deleted from that location, it will prompt you to sign in again. It happens if you are using the application on servers/machines where the user profile resets after restarting. Some of the components/tools of the application also require online services like send for signature, share, etc.

     

    You can check the last update date and time of the components/files under the below folder: 

    For Mac: ~/library/Application Support/Adobe/OOBE

    For Windows: C:\Users\username\AppData\Local\Adobe\OOBE

    If the last update date of the files under OOBE folder is changing that means, the sign-in details are reset/deleted and you have to sign in again which requires an internet connection.

     

    I hope, I was able to answer your query.

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