Skip to main content
C
casual_coder0D4B
New Participant
January 10, 2020
Answered

Adobe Acrobat does not start if the computer has no Internet connection

  • January 10, 2020
  • 1 reply
  • 1699 views

Hello,

we use the online version of Acrobat with the Federated ID.
Runs cleanly when the computer is connected to the Internet.

But as soon as the computer is offline, you cannot use Acrobat.
Acrobat requires an internet connection.

Does anyone have a solution for this problem?

This topic has been closed for replies.
Correct answer SuJoshi

Hi,

I assume the app is not opening because the machine is not connected with the internet and asking you to log in. As you are using named user license, the application requires an internet connection and for various reasons like authenticating your account, verifying the subscription, etc. 

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
January 23, 2020

Hi,

I assume the app is not opening because the machine is not connected with the internet and asking you to log in. As you are using named user license, the application requires an internet connection and for various reasons like authenticating your account, verifying the subscription, etc. 

    H
    HaSchCOBA
    New Participant
    January 27, 2020

    Hi, if you have logged on to Acrobat, the logon is valid for 99 days.
    So this information must be stored locally on the client so that you can start Acrobat also in offline mode.

    See here:

    Grace period for logon to Acrobat 

     

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    January 28, 2020

    Thanks for your reply, i will check this.

    What we have tested is, that we have downloaded the CreativeCloud Client and Acrobat from the AdminConsole and we installed it without any adjustments. Then we logged of from the Notebook, disconnected all network connections and we can start Acrobat without any issues.

    That works fine.

    Our default implementation ist, that we use Acrobat and we managed the installation with the customization wizard. This kind of installation didn´t work when the Notebook is offline. Acrobat didn´t start and requires a online connection.

     

    But let me check, what you propose.

     


    When you sign in to the creative cloud app, it stores the details in two locations which are the credential manager and OOBE folder and this is how the new licensing model works. I am not sure if Acrobat is now working on the new licensing model (NGL) or in the old model (AMT). Kindly check if after restarting the machine, the details are removed from OOBE folder and credential manager (under control panel) because most of the organizations/University install Acrobat on VMs or servers which has this type of workflow. It depends on the user profile.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices